Coach Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador and uphold the Coach Guide to Style and Service standards
• Build and maintain lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through strategic cross-selling, upselling, and tailored product recommendations
• Utilize mobile POS systems, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed individual and team KPIs
• Source new customers, cultivate relationships, and follow up to close sales
• Maintain high energy and focus on the sales floor while managing multiple customers simultaneously
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising
• Maintain cleanliness, organization, and proper stock levels on the sales floor and in the stockroom
• Process transactions efficiently, including purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
• Assist team members across functional areas as required
• Foster a collaborative and trust-based team environment
• Participate in brand initiatives, training programs, and inclusion activities
• Maintain professional composure and adapt behaviors based on feedback

Qualifications

• 1+ years of sales experience, preferably in luxury retail
• Knowledge of current fashion trends and competitive landscape
• Proficiency with POS systems and basic computer skills (iPad, laptop, mobile POS)
• Strong English language proficiency
• Ability to work in a fast-paced retail environment
• Ability to lift at least 25 lbs regularly, up to 50 lbs occasionally, and to climb, bend, kneel, and navigate sales floor and stockroom

Skills

Experience

1+ years of retail sales experience, with luxury retail background preferred. Knowledge of fashion trends and competitors required. Familiarity with social media, live-stream shopping, or video demonstrations is advantageous.

Education

High school diploma or equivalent; a combination of education and sales experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.