Coach Sales Associate

Overview

Coach is an American luxury fashion house known for leather goods, accessories and modern lifestyle apparel. As a member of the Tapestry portfolio, Coach operates within a global house of brands that emphasizes creativity, inclusivity and omnichannel retailing. The brand is recognized for its emphasis on craftsmanship, elevated customer service and development opportunities across retail and corporate functions.

Role & Responsibilities

• Serve as the front-line ambassador for the Coach brand, delivering an elevated, personalized shopping experience and adhering to the Coach Guide to Style and Service.
• Build and maintain lasting client relationships through personalized styling, product expertise, clienteling and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets through cross-selling, upselling and tailored recommendations; develop and execute a personal sales plan.
• Leverage mobile POS, clienteling tools and social selling (including short-form video and live-stream demos) to capture customer data and convert sales.
• Support all daily store operations: process transactions (purchases, returns, exchanges, online pickups), cash wrap duties and POS procedures.
• Manage merchandising and inventory activities: receive shipments, replenish stock, maintain stockroom organization and participate in inventory cycles.
• Maintain high energy on the sales floor, multitask across customers, and adapt selling techniques to meet business needs while following asset protection policies.
• Participate in training, brand initiatives and inclusion activities; foster a collaborative, trust-based team environment and welcome feedback.
• Work a flexible schedule to cover nights, weekends, holidays and peak selling periods; perform physical tasks including regular lifting (25 lbs) and occasional lifts up to 50 lbs.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience strongly preferred.
• Proven operation of POS systems and basic computer proficiency (iPad/laptop, Mobile POS); ability to read price/release sheets.
• Demonstrable clienteling skills and experience capturing customer data to drive repeat purchases.
• Social media savvy with experience or comfort using short-form video, live-stream shopping or video demonstrations (preferred).
• Strong English language proficiency.
• Ability to work a flexible schedule and perform physically demanding tasks in a fast-paced retail environment.

Skills

Experience

Minimum 1+ years of sales experience, with luxury retail and omnichannel selling experience preferred. Experience in clienteling, social/live video commerce and meeting KPIs is advantageous.

Education

High school diploma or equivalent preferred; a combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid parental leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach cultivates a creative, customer-centric retail culture rooted in product craftsmanship and modern luxury. As part of the Tapestry family, the company emphasizes inclusivity, development, and collaborative team performance across retail and corporate environments.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.