Coach Sales Associate

About Coach

Coach is a global fashion house founded in New York and part of the Tapestry portfolio. The brand is known for expertly crafted leather goods and accessible luxury, combining contemporary design with American heritage. As a member of Tapestry, Coach operates within a global house of brands committed to innovation, inclusion, and stretching what’s possible across product, retail and consumer experience.

Role & Responsibilities

• Act as the front-line ambassador for Coach, consistently delivering the Coach Guide to Style and Service standards.
• Provide personalized styling, product expertise and fashion advice to build lasting client relationships and brand loyalty.
• Drive sales through effective cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet individual and store KPIs.
• Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and convert interactions into repeat purchases.
• Manage transactions efficiently (purchases, returns, exchanges, online pickups) and follow POS and asset-protection procedures.
• Support daily store operations: cash wrap, inventory processing, replenishment, visual merchandising and maintaining a clean, organized sales floor and stockroom.
• Source new customers and perform timely follow-up to close sales; assist teammates across functional areas as needed.
• Participate in brand initiatives, training programs and inclusion activities; welcome feedback and adapt behaviours to maintain a professional demeanour.
• Perform regular physical duties including lifting up to 25 lbs (regularly) and up to 50 lbs occasionally; climbing, bending and kneeling to manage stock and displays.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience strongly preferred.
• Demonstrable proficiency operating POS systems and mobile POS devices; basic computer literacy (iPad/laptop).
• Ability to read price and release sheets and follow retail procedures.
• Flexible schedule availability, including nights, weekends, peak seasons and public holidays.
• Strong English language proficiency required.
• Social media savvy; experience with live-stream shopping or video demonstrations, clienteling and data acquisition preferred.
• Ability to work in a high-energy, fast-paced retail environment and collaborate within a team.

Skills

Experience

At least 1 year of sales experience is required; prior luxury retail or outlet experience preferred. Candidates with experience in clienteling, social selling, live-stream shopping or demonstrated success meeting sales KPIs will be advantaged.

Education

High school diploma or equivalent preferred; combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(K); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance

Culture

Coach emphasises an inclusive, optimistic and creative workplace rooted in its New York heritage. As part of Tapestry, the employer promotes equity, diversity and professional development while encouraging bold feedback, collaboration and a customer-first mentality across retail teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.