Coach Sales Associate

About Coach

Coach is a New York–born luxury fashion house renowned for crafted leather goods and contemporary accessories. The brand is part of the Tapestry portfolio, a global house of brands, and is recognised for accessible luxury, urban heritage, and a design-led approach to product and retail experience.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized customer service in accordance with Coach style and service standards.
• Build and nurture client relationships through personalised styling, product knowledge, and proactive outreach to drive repeat business and client loyalty.
• Achieve individual and store sales targets through cross-selling, upselling, tailored recommendations and execution of personal sales plans.
• Leverage mobile POS, clienteling tools and social selling (including short-form video) to capture client data, process transactions and convert engagement to sales.
• Support daily store operations: cash wrap, inventory processing, replenishment, visual merchandising and maintaining a presentable sales floor and stockroom.
• Process in-store and omni-channel transactions (purchases, returns, exchanges, online pickups) efficiently while following POS and asset-protection procedures.
• Support inventory cycles—receive shipments, stock shelves, manage product movement—and assist teammates across functional areas as required.
• Maintain professional composure, welcome feedback, participate in brand training and inclusion initiatives, and foster a collaborative team environment.

Qualifications

• 1+ years of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proficiency in POS operation and basic computer skills (iPad, laptop, Mobile POS); ability to read price/release sheets and use walkie‑talkies.
• Strong English language proficiency required.
• Social‑media savvy with experience in live‑stream shopping or video demos, clienteling and data acquisition preferred.
• Ability to work a flexible retail schedule, including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly at least 25 lbs (occasionally up to 50 lbs), and perform physical tasks such as climbing, bending and kneeling.

Skills

Experience

Minimum of one year in sales, preferably within luxury or fashion retail; demonstrable track record of meeting sales KPIs and building client relationships.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach blends metropolitan creativity with a collaborative retail culture; employees are expected to be client-focused, adaptable and driven to achieve results. As part of the Tapestry family, the brand emphasises inclusion, development and ongoing training for frontline teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.