Coach Sales Associate

Overview

Coach is a global luxury fashion house known for leather goods and elevated accessories, operating as part of the Tapestry portfolio. The brand blends heritage craft with contemporary design and places emphasis on inclusive, customer-focused retail experiences across flagship stores, outlets and digital channels.

Role & Responsibilities

• Act as the frontline ambassador of the Coach brand, consistently delivering the Coach Guide to Style and Service standards.
• Provide elevated, personalized styling and product advice to build lasting client relationships and loyalty.
• Drive individual and store sales through cross-selling, upselling and tailored product recommendations to meet personal and team KPIs.
• Use mobile POS, clienteling tools and social selling platforms — including short-form video — to capture client data and encourage repeat purchases.
• Develop and execute personal sales plans and proactively source and convert new customers; follow up to close sales.
• Manage multiple customers on the sales floor while maintaining high energy and adapting selling techniques to business needs.
• Execute daily operational tasks: cash wrap, inventory processing, replenishment and visual merchandising, while preserving service standards.
• Process transactions efficiently (purchases, returns, exchanges, online order pickups) and adhere to POS and asset protection procedures.
• Support inventory cycles by receiving shipments, stocking shelves and managing product movement between floor and stockroom.
• Maintain a clean, organized and well-stocked sales floor and stockroom; assist teammates across functional areas as required.
• Participate in brand initiatives, training programs and inclusion activities; welcome feedback and adapt behaviors professionally.
• Perform physical tasks as required, including lifting regularly up to 25 lbs (occasionally up to 50 lbs), climbing, bending and kneeling.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience strongly preferred.
• Proven experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS); able to follow price/release sheets.
• Demonstrated clienteling ability and data acquisition skills; social media savvy with experience in short-form video, live-stream shopping or video demos preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• English language proficiency sufficient for customer service and internal communication.
• Capable of performing physical store duties including regular lifting and stockroom activity.

Skills

Experience

At least 1 year of retail sales experience; prior luxury or premium fashion retail experience is preferred.

Education

High school diploma or equivalent; a combination of relevant education and retail experience will be considered; formal retail or fashion education is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach emphasizes craftsmanship, creativity and an inclusive, customer-centric workplace. As part of the Tapestry group, the brand values collaboration, continuous learning and diversity, with structured training and development opportunities for retail teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.