Coach Sales Associate

About Coach

Coach is an American luxury fashion house renowned for its leather goods, accessories and contemporary ready-to-wear. The brand operates globally as part of Tapestry, Inc., a multi-brand luxury group; Coach emphasizes craftsmanship, accessible luxury and New York–rooted design sensibilities.

Role & Responsibilities

• Act as a front-line ambassador for Coach, delivering elevated, personalized service aligned with Coach’s Guide to Style and Service.
• Build and nurture long-term client relationships through styling advice, product expertise and follow-up.
• Drive sales through consultative selling, cross-selling and upselling while meeting personal and store KPIs.
• Use mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and promote repeat purchases.
• Develop and execute personal sales plans and participate in brand initiatives and training programs.
• Perform daily operational tasks including cash wrap, inventory processing, replenishment and visual merchandising.
• Maintain a tidy, well-stocked sales floor and stockroom and follow POS, asset protection and retail policies.
• Process transactions efficiently (sales, returns, exchanges, online order pickups) and support inventory cycles (receive shipments, stock shelves).
• Collaborate with teammates across functional areas and foster a trust-based, high-performance team environment.
• Receive and act on feedback; maintain a calm, professional demeanor and adapt behavior to business needs.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience strongly preferred.
• Proven POS operation experience and basic computer proficiency (iPad/laptop, Mobile POS); ability to read price/release sheets.
• Strong English language proficiency.
• Social media savvy with experience in short-form video, live-stream shopping or video demos preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; ability to climb, bend, kneel and maneuver throughout the sales floor and stockroom.

Skills

Experience

At least one year of retail sales experience is required; prior experience in luxury retail, clienteling, social selling or live video commerce is preferred.

Education

High school diploma or equivalent preferred; a combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach operates within the Tapestry family and emphasizes creativity, inclusivity and craftsmanship. The workplace culture values direct feedback, collaboration, customer focus and continuous learning, with formal programs supporting equity and professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.