Coach Sales Associate

Overview

Coach is a global fashion house known for leather goods, accessories and ready-to-wear, operating as part of the Tapestry portfolio. The brand emphasizes craftsmanship, contemporary design and inclusive storytelling while benefiting from the resources and cross-brand collaboration of a major luxury-house group.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, upholding the Coach Guide to Style and Service standards.
• Deliver personalised styling and product advice to build lasting client relationships and drive loyalty.
• Drive individual and store sales through cross-selling, upselling and tailored recommendations; meet or exceed personal and team KPIs.
• Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and generate repeat business.
• Develop and execute personal sales plans; proactively source and follow up with new customers to close sales.
• Execute daily store operations including cash wrap, inventory processing, replenishment and visual merchandising while maintaining service levels.
• Process transactions efficiently across channels (purchases, returns, exchanges, online pickups) and support inventory cycles (receiving, stocking, product movement).
• Maintain a clean, organised and well-stocked sales floor and stockroom; comply with POS, retail policies and asset protection procedures.
• Support teammates across functional areas and foster a collaborative, trust-based team environment.
• Participate in brand initiatives, training programmes and inclusion activities; accept feedback and adapt behaviours professionally.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Demonstrated proficiency with POS operation and basic computer use (iPad/laptop, Mobile POS); familiarity with walkie-talkies and ability to read price/release sheets.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Physical ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and manoeuvre on the sales floor and in the stockroom.
• Social media savvy and experience with live-stream shopping or video demos, clienteling and data acquisition are preferred.

Skills

Experience

At least one year of retail sales experience, with a preference for candidates who have worked in luxury retail and demonstrated success driving KPIs through personalised and omnichannel selling.

Education

High school diploma or equivalent; combination of education and experience considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach blends a heritage of craftsmanship with modern, inclusive creative energy and operates within the Tapestry group, which emphasises equity, learning and cross-brand collaboration. The workplace values direct feedback, creativity, customer focus and a results-driven approach while supporting employee development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.