Coach Sales Advisor

About %s

Coach is a global fashion house founded in New York in 1941, now part of the Tapestry portfolio—a conglomerate of prestigious brands united by a commitment to craftsmanship, innovation, and cultural authenticity. Under the creative direction of Stuart Vevers, Coach creates contemporary luxury accessories and apparel designed to last and empower personal expression. Tapestry is renowned for fostering an inclusive, diverse workplace where employees from varied backgrounds drive innovation and connect authentically with a global consumer base.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through cross-selling, upselling, and tailored recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed individual and team KPIs
• Source new customers, maintain relationships, and follow up to close sales
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures
• Process transactions efficiently (purchases, returns, exchanges, online pickups)
• Support inventory cycles: receive shipments, stock shelves, and manage product movement
• Assist teammates in functional areas as required
• Foster a collaborative, trust-based environment; encourage team performance
• Participate in brand initiatives, training programs, and inclusion activities
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor

Qualifications

• Minimum 1+ years of sales experience (luxury retail preferred)
• Knowledge of fashion trends and competitors
• Experience with POS operation
• Basic computer proficiency (iPad/laptop, Mobile POS)
• Ability to read price/release sheets
• Strong English language proficiency
• Ability to work in a fast-paced environment

Skills

Experience

1+ years of sales experience, with luxury retail background preferred. A combination of education and experience will be considered.

Education

Not specified; combination of education and experience considered.

Workplace

Benefits

Inclusive and innovative working environment; internal mobility and career progression; 1 paid volunteering day per year with opportunities to volunteer on global projects; learning and development opportunities via the Ambassador Programme; regular social events; equity, inclusion and diversity initiatives including employee resource groups and regional inclusion councils; attractive employee discount; compelling incentive programme.

Culture

Coach cultivates an inclusive, innovative, and vibrant workplace where diverse perspectives and experiences drive creative excellence and authentic consumer connection. The brand espouses a philosophy of courageous authenticity, creative expression, and relentless customer focus, encouraging employees to bring their whole selves to work whilst supporting each other's growth and celebrating collective success.

About %s

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.