Coach Sales Advisor

Overview

Coach is a global luxury fashion house known for leather goods and ready-to-wear, operating as a marquee brand within the Tapestry portfolio. The brand emphasizes craftsmanship, contemporary styling, and inclusive customer experiences across its retail network and omni-channel platforms.

Role & Responsibilities

• Serve as a frontline ambassador, delivering elevated, personalized luxury service in accordance with Coach style and service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise, and proactive clienteling to drive repeat business.
• Achieve individual and store sales goals by executing personal sales plans, cross-selling, upselling, and meeting KPIs.
• Use mobile POS, clienteling tools and social selling (including short-form video and live demos) to capture customer data and convert sales.
• Manage transactions and omni-channel fulfilment efficiently (purchases, returns, exchanges, online pickups).
• Support daily store operations: inventory receiving, replenishment, stockroom organization, visual merchandising and asset protection procedures.
• Maintain high energy on the sales floor, handle multiple clients, adapt selling techniques to business needs and support teammates across functions.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and demonstrate professional composure.

Qualifications

• Minimum of 1+ year of sales experience; luxury retail experience preferred.
• Proven ability to operate POS systems and mobile devices (iPad/laptop/Mobile POS); basic computer proficiency.
• Clienteling and data-acquisition experience; social media savvy with experience in live-stream shopping or video demos preferred.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Physically able to lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend, kneel and perform stockroom duties.
• A combination of education and experience will be considered.

Skills

Experience

At least 1 year of retail sales experience is required; prior luxury retail or brand experience is preferred. Demonstrated use of POS and clienteling technology, experience with social/video selling, and a track record of meeting sales KPIs are advantageous.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid Paternity and Maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach operates within the Tapestry group and cultivates an inclusive, fast-paced retail culture focused on creativity, customer centricity and continuous learning. Employees are expected to collaborate, embrace feedback, and contribute to a high-performance environment driven by brand standards and client experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.