Coach Sales Advisor

Location
Employment Full-Time
Seniority Junior
Posted ✦ Today
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Coach Sales Advisor — Suzhou, China. Client-facing retail role delivering luxury service and driving sales at Coach Suzhou Center.

Overview

Coach is a global luxury fashion house known for refined leather goods, accessories and ready-to-wear. Part of the Tapestry portfolio, the brand combines New York heritage with a contemporary creative direction and places emphasis on craftsmanship, inclusive design and client-focused retail experiences.

Role & Responsibilities

  • Act as a frontline brand ambassador, delivering Coach’s service and style standards to every customer interaction.
  • Provide personalized styling and product advice to build long-term client relationships and loyalty.
  • Drive sales through consultative selling, cross-selling and upselling to achieve individual and store KPIs.
  • Use mobile POS, clienteling (CRM) tools and social selling channels (including short-form video) to capture client data and stimulate repeat purchases.
  • Develop and execute a personal sales plan aligned with store targets; proactively prospect and follow up on leads.
  • Manage multiple customers in the selling area while adapting selling approach to traffic and business rhythm.
  • Perform daily store operations including cash handling, POS transactions, inventory tasks, replenishment and visual merchandising.
  • Process purchases, returns, exchanges and click‑and‑collect orders efficiently while complying with POS and retail policies.
  • Support stock management cycles: receiving, tagging, merchandising and tracking merchandise flow.
  • Maintain a tidy, well‑stocked sales floor and warehouse; adhere to asset‑protection and loss‑prevention procedures.
  • Collaborate across functions and assist teammates in other operational areas as required.
  • Participate in brand events, training sessions and inclusion initiatives; accept feedback and adapt professionally.

Qualifications

  • Associate degree (专科) or higher.
  • Minimum of 2 years' experience in retail or luxury brand sales.
  • Proven ability to meet or exceed sales targets and KPIs.
  • Excellent verbal communication and interpersonal skills; polished, professional demeanor.
  • Customer‑centric, proactive and service-minded with strong selling capabilities.
  • Team-oriented with the flexibility to work evenings, weekends, peak sales periods and public holidays as required.

Skills

Mobile POS systems Clienteling (CRM) tools Social selling platforms (including short-form video) Cash handling and POS transaction processing Inventory management and stock replenishment Visual merchandising Consultative selling, cross-selling and upselling KPI-driven sales planning Strong verbal communication and client relationship management

Experience

At least 2 years of frontline retail or luxury sales experience with a track record of meeting sales targets and delivering high-quality client service.

Education

Associate degree (专科) or higher.

Workplace

The role is situated in Suzhou, Jiangsu, China. There are currently 20 open positions in Suzhou on Cerulean, with 1 added recently. Within Jiangsu, Cerulean currently features 144 open roles, including 3 recent additions. Across China, Cerulean lists 1.795 open roles — 43 of them newly added.

Culture

Coach fosters a creative, client‑focused retail environment rooted in craftsmanship and contemporary design. As part of the Tapestry group, the workplace emphasizes inclusivity, learning and collaboration across a global portfolio of brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.