Coach Sales Advisor

About Coach

Coach is a global fashion house rooted in New York and recognized for leather goods, accessories, and ready-to-wear. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusivity, and innovation. As an employer, Coach combines heritage craft with modern retail practices and invests in training, diversity, and people development across its store network.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized service consistent with the Coach Guide to Style and Service.
• Build and maintain lasting client relationships through styling, product expertise, and proactive follow-up to drive repeat business.
• Drive sales performance through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet individual and store KPIs.
• Use mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and convert opportunities.
• Operate transactions efficiently (purchases, returns, exchanges, online order pickups) while following POS and asset protection procedures.
• Perform daily store operations: cash wrap, inventory receiving and processing, replenishment, visual merchandising and stockroom organization.
• Support inventory cycles and product movement; assist teammates across functional areas as required.
• Maintain high energy on the sales floor, manage multiple customers simultaneously and adapt selling techniques to business needs.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and sustain a calm, professional demeanor.
• Perform physical tasks including regular lifting up to 25 lbs and occasional lifts up to 50 lbs; climbing, bending and kneeling as needed.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Experience operating POS systems and mobile POS; comfortable using iPad/laptop and walkie-talkie.
• Strong English language proficiency.
• Ability to work a flexible schedule to meet business needs, including nights, weekends, peak season and public holidays.
• Physical ability to perform retail tasks including lifting, stocking and maneuvering inventory.
• Preferred: social media savvy, experience with live-stream shopping or video demonstrations, and clienteling/data-acquisition skills.

Skills

Experience

At least 1 year of retail or sales experience; prior luxury retail experience is preferred.

Education

No specific degree required; a combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance.

Culture

Coach blends New York heritage with contemporary creativity and inclusivity, operating within the broader Tapestry family. The workplace emphasizes client service excellence, continuous learning, and collaborative team performance across its retail footprint.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.