Coach Sales Advisor

About Coach

Coach is an American luxury fashion house known for its leather goods and accessible-luxury positioning, headquartered in New York and operating globally. The brand is part of the Tapestry portfolio, a multi‑brand fashion group that emphasizes creativity, inclusivity and omnichannel retail innovation across its maisons.

Role & Responsibilities

• Act as the front‑line ambassador for the Coach brand, consistently delivering the Coach Guide to Style and Service standards.
• Build and sustain lasting client relationships through personalized styling, product expertise and proactive follow‑up to drive loyalty and repeat sales.
• Drive revenue through consultative selling, cross‑selling, upselling and execution of personal sales plans to meet individual and store KPIs.
• Leverage mobile POS, clienteling tools and social selling (including short‑form video and live‑stream formats) to capture client data and convert sales.
• Execute daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap and follow POS and asset protection procedures.
• Support inventory cycles: receive shipments, replenish stock, process inventory and maintain high standards of visual merchandising and floor readiness.
• Maintain an organised, clean and well‑stocked sales floor and stockroom; adapt selling techniques to changing traffic and business needs.
• Participate in brand initiatives, training programmes and inclusion activities; welcome feedback and contribute to a collaborative team environment.

Qualifications

• Minimum of 1 year of retail or sales experience; luxury retail background preferred.
• Proficiency with POS systems and basic computer/tablet use (iPad/laptop); familiarity with Mobile POS and clienteling tools.
• Social media savvy with experience or comfort using short‑form video, live‑stream shopping or video demos preferred.
• Ability to work a flexible retail schedule including nights, weekends, peak seasons and public holidays.
• Physically able to lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and manoeuvre within the sales floor and stockroom.
• Strong English language proficiency.

Skills

Experience

At least one year of sales or retail experience; previous luxury or fashion retail experience is preferred. Demonstrated ability to meet sales targets and to operate within an omni‑channel retail environment is required.

Education

High school diploma or equivalent; vocational retail training or college coursework in a related field is advantageous and a combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach blends New York heritage with a contemporary, inclusive approach to fashion and retail. As part of the Tapestry family, the brand emphasizes creativity, collaboration and continuous learning, encouraging employees to be candid, customer‑focused and adaptable.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.