Coach Sales Advisor
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–24.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 24, 2026
About Coach
Coach is a New York–born luxury fashion house renowned for its leather goods and modern American aesthetic. Part of the Tapestry portfolio, Coach operates globally and combines heritage craftsmanship with contemporary design, emphasising inclusivity, innovation, and a customer-centric retail experience.
Coach — Sales Associate (part-time) in New York, NY. Front-line brand ambassador delivering personalised luxury service and omnichannel sales.
Role & Responsibilities
- Act as the front-line ambassador for Coach, delivering elevated, personalised shopping experiences in accordance with Coach style and service standards.
- Build and maintain lasting client relationships through product expertise, personalised styling, and proactive follow-up to drive repeat business.
- Drive sales performance through cross-selling, upselling and execution of personal sales plans to meet or exceed individual and store KPIs.
- Utilize mobile POS, clienteling tools and social selling platforms (including short-form video) to capture customer data and convert omnichannel opportunities.
- Execute daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap, receive shipments, replenish stock and support visual merchandising.
- Maintain a high-energy sales floor: manage multiple customers, uphold asset protection and POS procedures, and keep sales floor and stockroom organised.
- Support team performance through collaboration, participation in brand initiatives and training, and by modelling the company competencies.
Qualifications
- 1+ years of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
- Proven ability to operate POS systems and mobile POS on iPad/laptop; comfortable using walkie-talkies and reading price/release sheets.
- Strong English proficiency required.
- Social-media savvy with experience in live-stream shopping or video demos and clienteling/data acquisition is preferred.
- Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and to climb, bend and manoeuvre throughout the sales floor and stockroom.
Skills
Experience
Minimum one year of sales experience, preferably within luxury or fashion retail. Experience operating POS and mobile devices, executing personalised sales strategies, and using clienteling or social selling tools is highly valued.
Education
High school diploma or equivalent; combination of education and relevant retail experience will be considered.
Workplace
The role is situated in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Coach fosters an inclusive, high-energy retail culture that values creativity, direct feedback and customer focus. As part of Tapestry, the brand emphasises diversity, development and collaborative team performance across its global network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Retail Sales Associate», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.