Coach Sales Advisor

Location
Seniority Entry-Level
Posted ✦ Today
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Coach is hiring a Sales Associate in New York, NY — deliver luxury client service, drive sales and uphold boutique standards for a world-renowned leather goods brand.

Overview

Coach is an American luxury fashion house renowned for its leather goods and accessories. The brand is part of Tapestry, Inc., a global house of luxury and lifestyle brands. Coach emphasizes craftsmanship, modern design and elevated client service across its retail network and flagship stores.

Role & Responsibilities

  • Deliver exceptional, personalised client service and build long-term relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets through consultative selling and conversion of walk-in and appointment clients.
  • Maintain deep product knowledge across leather goods, accessories and ready-to-wear to support styling and cross-sell opportunities.
  • Operate point-of-sale (POS) transactions, process payments, returns and exchanges accurately while adhering to loss-prevention procedures.
  • Support visual merchandising standards and maintain boutique presentation, inventory accuracy and stock replenishment.
  • Record client interactions and sales activity in CRM, schedule appointments and assist with events and private client initiatives.
  • Collaborate with the store team to meet operational priorities, including opening/closing procedures and daily reporting.

Qualifications

  • Proven track record in retail sales, preferably within luxury, premium or fashion brands.
  • Excellent interpersonal and communication skills with a client-first mindset.
  • Demonstrated ability to meet sales targets and deliver consistent results.
  • Trustworthy with experience in cash handling, POS operation and adherence to loss-prevention policies.
  • Flexible availability including evenings, weekends and peak retail periods.

Skills

Clienteling Visual merchandising Point-of-sale (POS) operation CRM usage and client record management Cash handling and transaction reconciliation Upselling and consultative selling

Experience

Typically 1+ year of retail sales experience, with preference for candidates who have worked for luxury or premium fashion brands and demonstrated consistent sales performance.

Education

High school diploma or equivalent; vocational training or certifications in retail, fashion or customer service are advantageous.

Workplace

The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.

Culture

Coach combines heritage American craftsmanship with contemporary design and a client-centric retail philosophy. As part of Tapestry, the brand fosters a collaborative, development-oriented workplace where retail teams are encouraged to deliver elevated service and deepen customer relationships.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.