Coach Sales Advisor

About Coach

Coach is a global luxury lifestyle brand and part of Tapestry, Inc., a house of brands that also includes Kate Spade New York. Known for refined leather goods and accessible luxury, Coach operates internationally and emphasizes creativity, product craftsmanship and an omni‑channel retail presence under the Tapestry umbrella.

Role & Responsibilities

• Act as the front‑line ambassador for the Coach brand, delivering elevated, personalized luxury service aligned with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through product expertise, personalized styling and proactive follow‑up to drive repeat business and loyalty.
• Drive sales performance through cross‑selling, upselling and tailored recommendations; develop and execute personal sales plans to meet individual and store KPIs.
• Utilize mobile POS, clienteling tools and social selling platforms (including short‑form video) to capture client data, close sales and support omni‑channel conversion.
• Manage multiple customers on the sales floor with high energy; adapt selling techniques to match business needs and traffic patterns.
• Perform daily store operational tasks including cash wrap, inventory processing, replenishment, visual merchandising and efficient transaction processing (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, manage product movement and maintain an organized stockroom.
• Adhere to retail policies, POS procedures and asset protection protocols while maintaining store presentation standards.
• Contribute to a collaborative, trust‑based team environment; assist teammates across functional areas and participate in brand initiatives and training programs.
• Welcome feedback, adapt behaviour professionally and participate in inclusion and development activities.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
• Proven proficiency with POS operation and basic computer devices (mobile POS, iPad, laptop); comfortable using walkie‑talkies and reading price/release sheets.
• Strong English language proficiency.
• Social media savvy with experience or willingness to engage in live‑stream shopping, video demos and short‑form social selling (preferred).
• Ability to work a flexible schedule including nights, weekends, public holidays and peak retail periods.
• Customer‑centric mindset, strong interpersonal skills and the ability to multi‑task in a fast‑paced environment.
• A combination of education and experience will be considered.

Skills

Experience

Minimum one year of sales experience; experience in luxury retail, omni‑channel selling and clienteling is preferred. Social selling or live‑stream/video selling experience is an advantage.

Education

No formal degree required; a combination of relevant education and retail experience will be considered.

Workplace

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(K); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Tapestry brands foster an inclusive, creative and entrepreneurial workplace that values individuality and collective ambition. Coach emphasizes professional development, diversity and collaborative teamwork within a global luxury retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.