Coach Sales Advisor

About Coach

Coach is a New York–born luxury fashion house renowned for its leather goods and accessible-luxury lifestyle accessories. Part of the Tapestry portfolio, Coach balances heritage craftsmanship with contemporary design and omnichannel retailing. As an employer, Coach emphasizes brand-driven service standards, employee development and the broader inclusion and diversity commitments of the Tapestry group.

Role & Responsibilities

• Act as a front-line brand ambassador, delivering elevated, personalized shopping experiences consistent with Coach style and service standards.
• Build and maintain lasting client relationships through product expertise, personalized styling and tailored recommendations to drive repeat business.
• Drive sales performance by cross-selling, upselling and executing personal sales plans to meet or exceed individual and store KPIs.
• Use mobile POS, clienteling tools and social selling (including short-form video) to capture client data and convert engagements into purchases.
• Perform daily operational tasks: cash wrap, inventory processing, replenishment, visual merchandising and efficient transaction processing (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves and manage product movement while maintaining a clean, organized sales floor and stockroom.
• Adapt selling techniques to floor traffic, manage multiple customers simultaneously and assist teammates across functional areas as required.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and maintain a calm, professional demeanor.
• Follow retail policies, POS and asset-protection procedures and safely handle physical tasks (regularly lift 25 lbs; occasionally up to 50 lbs).

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven ability to meet sales targets and execute personal sales plans; demonstrated clienteling and relationship-building capability.
• Proficiency with POS operation and basic computer devices (iPad/laptop); comfortable using mobile POS and walkie-talkies.
• Strong English language proficiency required.
• Social-media savvy; experience with live-stream shopping or video demos and short-form content is preferred.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to perform physical retail tasks: lift, climb, bend, kneel and maneuver throughout the sales floor and stockroom.

Skills

Experience

Minimum of 1+ years of retail or sales experience; prior luxury retail experience strongly preferred. Experience with mobile POS, clienteling, social selling and live-stream or video-based selling is advantageous.

Education

High school diploma or equivalent; combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines heritage craftsmanship with contemporary creativity and a consumer-centric approach. As part of Tapestry, the brand promotes an inclusive workplace focused on development, collaboration and diversity while encouraging entrepreneurial thinking at the store level.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.