Coach Sales Advisor

Overview

Coach is a global fashion house known for leather goods and accessible luxury, headquartered in New York and operating as part of the Tapestry portfolio. The brand emphasizes craftsmanship, modern American design, and omni‑channel client experiences; as an employer it offers structured retail career paths within a global network of houses under Tapestry.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, consistently delivering the Coach Guide to Style and Service standards.
• Create personalized client experiences through styling advice, product expertise, and tailored recommendations to drive conversion and loyalty.
• Achieve individual and store sales targets through cross-selling, upselling and execution of personal sales plans; capture client data and follow up to close sales.
• Leverage omni‑channel tools — mobile POS, clienteling platforms and social selling (including short‑form video and live‑stream formats) — to acquire and retain customers.
• Process transactions and service tasks accurately and efficiently (purchases, returns, exchanges, online order pickup).
• Support daily store operations: receive and process shipments, replenish stock, maintain visual merchandising and perform inventory cycles.
• Maintain a high level of floor presence and energy; manage multiple customers and adapt selling techniques to business needs.
• Adhere to store policies including asset protection, POS procedures and health & safety; keep sales floor and stockroom organized and merchandised.
• Participate in brand initiatives, product and inclusion training; coach and assist teammates in functional areas as required.

Qualifications

• Minimum of 1+ year of sales experience; luxury retail experience preferred.
• Proven competency operating POS systems and basic computer devices (iPad/laptop); familiarity with mobile POS workflows.
• Demonstrable clienteling and data‑capture skills; social media savvy with experience in short‑form video or live‑stream shopping preferred.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Able to lift regularly at least 25 lbs (up to 50 lbs occasionally), and perform physical tasks including bending, kneeling and climbing.

Skills

Experience

At least 1 year of retail sales experience is required; prior experience in luxury retail, omni‑channel selling or social commerce is strongly preferred. A combination of relevant education and experience will be considered.

Education

High school diploma or equivalent; combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach blends contemporary American design with a heritage focus on craftsmanship and client service. As part of the Tapestry group, the workplace emphasizes inclusion, continuous learning and collaborative team dynamics within a performance‑oriented retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.