Coach Sales Advisor

About Coach

Coach is a New York–born fashion house known for expertly crafted leather goods and accessible luxury. The brand sits within the Tapestry portfolio, a global house of fashion brands that emphasizes creativity, inclusivity, and cross‑brand professional development.

Role & Responsibilities

• Act as the front‑line ambassador for Coach, delivering elevated, personalized service in accordance with the Coach Guide to Style and Service.
• Build and nurture client relationships through tailored styling, product expertise and proactive follow‑up to drive repeat business.
• Execute omni‑channel selling using mobile POS, clienteling tools and social selling (including short‑form video) to capture customer data and close sales.
• Achieve personal and store KPIs by developing and executing individual sales plans, cross‑selling and upselling.
• Perform daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap and maintain POS accuracy.
• Support inventory and visual merchandising cycles: receive shipments, replenish stock, process inventory and maintain a well‑presented sales floor.
• Maintain a high level of floor energy, manage multiple customers simultaneously and adapt selling techniques to shifting business needs.
• Collaborate with teammates, participate in brand initiatives and training, and foster a trust‑based team environment.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proven experience with POS operation and mobile POS devices (iPad/laptop); familiarity with clienteling tools and social selling techniques preferred.
• Ability to work a flexible retail schedule, including nights, weekends, peak season and public holidays.
• Physical ability to lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and maneuver throughout the sales floor and stockroom.
• Strong English language proficiency.

Skills

Experience

At least 1 year of retail or sales experience is required; previous luxury retail experience and exposure to social‑commerce or live‑stream shopping are preferred.

Education

High school diploma or equivalent; combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines New York creative energy with a focus on inclusive customer experiences; the brand emphasizes collaboration, direct feedback and continual learning across its stores. As part of Tapestry, Coach promotes diversity, training and internal mobility within a multi‑brand house.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.