Coach Sales Advisor
- Location
- DurhamNorth CarolinaUSA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 26, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Associate in Durham, NC: luxury retail brand ambassador role combining personalized client service, omni-channel selling, and store operations. Part-time, $15–$19.50/hr.
Role & Responsibilities
- Represent Coach as a brand ambassador and maintain adherence to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advisory services
- Drive sales through strategic cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat engagement
- Develop and execute personal sales plans; meet or exceed individual and team key performance indicators
- Source new customers, establish relationships, and execute follow-up strategies to close sales
- Maintain energetic floor presence, manage multiple customers simultaneously, and adapt selling approaches to evolving business requirements
- Execute daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while preserving service excellence
- Maintain sales floor and stockroom organization, cleanliness, and stock levels; adhere to retail policies, POS procedures, and asset protection protocols
- Process transactions efficiently, including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking merchandise, and managing product flow
- Assist teammates across functional areas as operational needs dictate
- Foster a collaborative, trust-based team environment and encourage collective performance
- Participate in brand initiatives, training programs, and inclusion activities
- Receive and integrate feedback constructively while maintaining composure and professionalism in fast-paced conditions
Qualifications
- Minimum 1+ years of sales experience, preferably in luxury retail
- Knowledge of current fashion trends and competitive landscape
- Proficiency with POS systems and basic computer competency (iPad, laptop, mobile POS)
- Proficiency with walkie-talkie communication and ability to read price and release sheets
- Strong English language proficiency
- Physical capability to lift minimum 25 lbs. regularly (up to 50 lbs. occasionally), and to climb, bend, kneel, and move throughout sales floor and stockroom
- Flexibility to work varied schedules including evenings, weekends, peak seasons, and retail holidays
Skills
Experience
Minimum 1 year of sales experience, with luxury retail background strongly preferred. Demonstrated proficiency in POS operations, familiarity with digital selling channels, experience with live-stream shopping or video demonstrations, and proven clienteling and data acquisition skills are advantageous.
Education
A combination of relevant educational background and sales experience will be considered; no specific degree requirement stated.
Workplace
The role is situated in Durham, North Carolina, USA.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Retail Associate», «Brand Ambassador», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.