Coach Sales Advisor
Coach is hiring a part‑time Sales Associate in Chicago, IL to deliver luxury clienteling and drive store sales at 444 N. Michigan Ave.
Overview
Coach is an American luxury leather‑goods and accessories house and a member of the Tapestry portfolio. The brand is known for modern, crafted handbags and ready‑to‑wear informed by a distinctive design sensibility; as part of Tapestry it benefits from global scale, shared retail disciplines, and a commitment to inclusion, creativity, and talent development.
Role & Responsibilities
- Act as the front‑line ambassador of the Coach brand, delivering an elevated, personalized client experience consistent with brand service standards.
- Build and sustain client relationships via styling advice, product expertise, and proactive follow‑up to drive repeat business and lifetime value.
- Execute omni‑channel selling using mobile POS, clienteling tools and social selling (including short‑form video and live demos) to capture client data and close sales.
- Achieve individual and team KPIs through cross‑selling, upselling and execution of personal sales plans.
- Perform daily store operations including efficient transaction processing (purchases, returns, exchanges, online pickups), cash‑wrap duties, inventory receipt and replenishment.
- Maintain visual merchandising standards and keep sales floor and stockroom orderly and fully stocked while adhering to POS, asset protection and retail policies.
- Support team performance by assisting across functional areas, fostering a collaborative environment and participating in brand initiatives and training.
Qualifications
- Minimum of 1 year of sales experience; luxury retail experience strongly preferred. A combination of relevant education and experience will be considered.
- Proven ability to operate POS and mobile POS systems (iPad/laptop); comfortable with basic retail technology and walkie‑talkie communication.
- Ability to work a flexible retail schedule, including nights, weekends, peak seasons and public holidays.
- Physically capable of regular lifting of 25 lbs (up to 50 lbs occasionally) and navigating sales floor and stockroom activities.
- Strong English language proficiency.
Skills
Experience
At least one year of retail or client‑facing sales experience; prior luxury retail or premium brand experience preferred. Demonstrated track record of meeting sales targets and executing omni‑channel selling is advantageous.
Education
High school diploma or equivalent; a combination of relevant education and retail experience will be considered.
Workplace
This position is based in Chicago, Illinois, USA. Cerulean lists 72 open roles in Chicago. The broader Illinois area accounts for 92 active listings on Cerulean, 3 of which are new. In USA as a whole, Cerulean currently features 3.565 open positions, with 77 posted this week.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.
Culture
Coach cultivates an inclusive, creative and client‑centric culture within the wider Tapestry organization, emphasizing diversity, continuous learning and open feedback. The brand values courage, creativity and a commercial mindset while investing in training and development for retail teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Retail Sales Associate», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.