Coach Sales Advisor
- Employment
- Temporary
- Seniority
- Entry-Level
- Compensation
- £28,080–30,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 8, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Associate (Temporary), Cannock, UK. Luxury retail role delivering personalized shopping, meeting sales goals, supporting store operations.
Role & Responsibilities
- Represent Coach brand and uphold the Guide to Style and Service standards as a front-line ambassador
- Build lasting client relationships through personalized styling advice, product expertise, and tailored fashion recommendations
- Drive sales revenue through strategic cross-selling, upselling, and personalized client recommendations
- Utilize mobile POS systems, clienteling tools, and social selling platforms including short-form video to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team key performance indicators
- Source new customers, maintain ongoing relationships, and execute follow-up strategies to close sales
- Maintain high energy and engagement on the sales floor while managing multiple customers simultaneously; adapt selling techniques to evolving business needs
- Complete operational tasks including cash wrap processing, inventory management, replenishment, and visual merchandising whilst upholding service standards
- Maintain sales floor and stockroom cleanliness, organization, and adequate stocking; adhere to retail policies, POS procedures, and asset protection protocols
- Process transactions efficiently, including purchases, returns, exchanges, and online order pickups
- Support inventory cycles including receiving shipments, stocking shelves, and managing product movement
- Assist teammates across functional areas as required and foster a collaborative, trust-based team environment
- Participate actively in brand initiatives, training programs, and diversity and inclusion activities
- Respond constructively to feedback and maintain a calm, professional demeanor in all interactions
Qualifications
- Minimum 1 year of sales experience; luxury retail background strongly preferred
- Demonstrated knowledge of current fashion trends and competitive landscape
- Proficiency with POS systems and basic computer literacy (iPad/laptop, mobile POS)
- Competency with walkie-talkie communication and ability to interpret price and release sheets
- Strong English language proficiency
- Ability to work in a fast-paced, dynamic retail environment
- Luxury retail experience, social media fluency, experience with live-stream shopping or video demonstrations, and data acquisition skills (preferred)
- Flexibility to work evenings, weekends, peak seasons, and high-traffic retail days including public holidays
Skills
Experience
Minimum 1 year of retail sales experience, with luxury retail background preferred. Knowledge of fashion trends and competitor positioning required. Experience with POS systems and mobile commerce platforms is essential.
Education
No specific formal education level stated; a combination of relevant education and sales experience will be considered.
Workplace
This position is based in Cannock, England, UK, within easy reach of Birmingham.
Compensation
The base compensation for this position ranges from GBP 28,080 to GBP 30,000 per annum.
Benefits
Inclusive and innovative working environment; internal mobility and career progression opportunities; 1 paid volunteering day per year with opportunities to participate in global projects; learning and development through the Ambassador Programme; regular social events; equity, inclusion, and diversity initiatives including employee resource groups and regional inclusion councils; attractive employee discount; compelling incentive programme.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Retail Associate», «Style Consultant», «Customer Engagement Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.