Coach Sales Advisor

About Coach

Coach is a New York–born luxury fashion house known for leather goods and accessible modern luxury. The brand is part of Tapestry, Inc., a global portfolio of fashion houses; as an employer Coach emphasizes craftsmanship, customer-centric retail experiences, and an inclusive workplace culture supported by group-level learning and development programs.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized customer service in accordance with Coach service and style standards.
• Build and sustain lasting client relationships through personalized styling, product expertise, and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets by cross-selling, upselling, and executing personal sales plans and KPIs.
• Engage in omnichannel selling using mobile POS, clienteling tools, and social selling (including short-form video and live-stream demonstrations) to capture client data and convert sales.
• Process transactions efficiently (purchases, returns, exchanges, online pickups) and maintain accurate cash-wrap procedures.
• Support daily store operations: receive shipments, replenish merchandise, complete inventory cycles, and execute visual merchandising standards.
• Maintain a high-energy floor presence; manage multiple customers and adapt selling techniques to business needs and peak periods.
• Follow retail policies and asset-protection procedures; keep sales floor and stockroom organized and stocked.
• Assist teammates across functional areas and contribute to a collaborative, trust-based team environment.
• Participate in brand initiatives, training programs, and inclusion activities; accept feedback and adapt behaviors professionally.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proficiency with POS operation and basic computer devices (iPad/laptop, mobile POS); able to read price/release sheets and use walkie‑talkies.
• Strong English language proficiency.
• Ability to work a flexible schedule, including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly at least 25 lbs (occasionally up to 50 lbs), and to climb, bend, kneel, and maneuver on the sales floor and in the stockroom.
• Preferred: social media savvy, experience with live‑stream shopping or video demos, and demonstrated clienteling and data-acquisition skills.

Skills

Experience

At least 1 year of sales experience; prior luxury retail experience is preferred. A combination of relevant education and on-the-job experience will be considered.

Education

High school diploma or equivalent preferred; a combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes a creative, customer-first retail culture rooted in its New York heritage. As part of Tapestry, the brand promotes inclusivity, continuous learning, and collaborative team dynamics while expecting high standards of service and commercial performance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.