Coach Sales Advisor
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 11, 2026
About Coach
Coach is an American luxury fashion house best known for its leather handbags, accessories and ready-to-wear. The brand is part of the Tapestry portfolio and combines New York heritage craftsmanship with contemporary design, operating globally across full-price and outlet retail networks.
Coach is hiring a part-time Sales Associate in Ashford, UK to deliver luxury retail service and drive omnichannel sales.
Role & Responsibilities
- Act as the front-line ambassador of the Coach brand, consistently delivering the Coach Guide to Style and Service standards.
- Create personalised client experiences through styling advice, product expertise and proactive clienteling to build long-term relationships and loyalty.
- Achieve individual and team sales targets by cross-selling, upselling and executing personal sales plans.
- Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture customer data and drive omnichannel conversion.
- Manage multiple customers on the sales floor while maintaining high energy and adapting selling techniques to business needs.
- Execute daily store operations: cash wrap, process transactions (purchases, returns, exchanges, online pickups), inventory processing and replenishment.
- Maintain visual merchandising and floor standards; keep sales floor and stockroom organised and stocked in line with retail policies and asset protection procedures.
- Support inventory cycles by receiving shipments, stocking shelves and managing product movement.
- Participate in brand initiatives, training programmes and inclusion activities; welcome feedback and adapt behaviours professionally.
- Collaborate with teammates across functional areas and foster a trust-based environment that encourages team performance.
Qualifications
- Minimum of 1 year of sales experience; luxury retail experience strongly preferred.
- Proven ability to use POS systems and basic computer devices (iPad/laptop, Mobile POS); familiarity with walkie-talkie operation and reading price/release sheets.
- Strong English language proficiency required.
- Demonstrated ability to thrive in a fast-paced, target-driven retail environment.
- Preferred: social media savvy with experience in live-stream shopping or video demonstrations, and demonstrable clienteling and data-acquisition skills.
- Availability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
Skills
Experience
At least 1 year of sales experience, with previous luxury retail exposure preferred. Experience in omnichannel retail and clienteling is advantageous.
Education
No specific degree required; a combination of relevant education and retail experience will be considered.
Workplace
This position is based in Ashford, Kent, UK, within easy reach of London.
Benefits
Internal mobility and career progression; 1 paid volunteering day per year; learning & development through an Ambassador Programme; regular social events; equity, inclusion & diversity initiatives (employee resource groups and regional inclusion councils); employee discount; incentive programme.
Culture
Coach fosters a creative, customer-centric culture rooted in craftsmanship and contemporary design. As part of Tapestry, the brand emphasises inclusion, career mobility and continual learning, encouraging employees to be courageous, collaborative and results-driven.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Retail Sales Associate», «Style Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.