Coach Sales Administration Associate
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a contemporary American luxury house known for its leather goods, handbags and accessories. The brand is part of Tapestry, Inc., a global house of modern luxury brands, and operates a network of retail stores and wholesale channels worldwide. Coach emphasizes craftsmanship, design-led product development and elevated client experiences across its global retail footprint.
Coach in New York seeks a Sales Support Associate II to support store operations, clienteling and sales teams.
Role & Responsibilities
- Provide proactive operational support to in-store sales teams to maximize selling time and client engagement.
- Manage point-of-sale transactions, returns and exchanges with accuracy and adherence to loss-prevention procedures.
- Maintain client records and assist with clienteling activities to nurture relationships and drive repeat business.
- Support inventory control processes including stock receiving, cycle counts, replenishment and discrepancy resolution.
- Prepare and deliver daily/weekly sales and operational reports to store management; escalate anomalies promptly.
- Assist with visual merchandising resets and upkeep of store presentation to ensure alignment with brand standards.
- Coordinate with distribution, visual merchandising and corporate teams to fulfil special requests and events.
- Act as a first point of contact for client enquiries via phone and email when required, ensuring timely resolution.
Qualifications
- Proven retail or sales support experience, ideally within a premium or luxury fashion brand.
- Exceptional client-service orientation with polished interpersonal skills and professional presentation.
- Strong numerical accuracy and experience handling cash and POS transactions.
- Ability to prioritise competing tasks in a fast-paced, customer-focused environment.
- Flexible availability including evenings, weekends and peak trading periods.
Skills
Experience
Typically requires 2+ years of retail or sales-support experience, preferably with exposure to luxury or premium fashion brands and store operations.
Education
High school diploma or equivalent required; post-secondary education in business, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a collaborative, design-driven culture that balances creative heritage with commercial rigor. Employees are expected to deliver elevated client experiences, uphold premium brand standards and contribute to a fast-paced retail environment with a global perspective.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate II», «Retail Sales Support Specialist», «Clienteling Support Associate», «Store Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.