Coach Sales Administration Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York seeks a Sales Support Associate II to support store operations, clienteling and sales teams.

Overview

Coach is a contemporary American luxury house known for its leather goods, handbags and accessories. The brand is part of Tapestry, Inc., a global house of modern luxury brands, and operates a network of retail stores and wholesale channels worldwide. Coach emphasizes craftsmanship, design-led product development and elevated client experiences across its global retail footprint.

Role & Responsibilities

  • Provide proactive operational support to in-store sales teams to maximize selling time and client engagement.
  • Manage point-of-sale transactions, returns and exchanges with accuracy and adherence to loss-prevention procedures.
  • Maintain client records and assist with clienteling activities to nurture relationships and drive repeat business.
  • Support inventory control processes including stock receiving, cycle counts, replenishment and discrepancy resolution.
  • Prepare and deliver daily/weekly sales and operational reports to store management; escalate anomalies promptly.
  • Assist with visual merchandising resets and upkeep of store presentation to ensure alignment with brand standards.
  • Coordinate with distribution, visual merchandising and corporate teams to fulfil special requests and events.
  • Act as a first point of contact for client enquiries via phone and email when required, ensuring timely resolution.

Qualifications

  • Proven retail or sales support experience, ideally within a premium or luxury fashion brand.
  • Exceptional client-service orientation with polished interpersonal skills and professional presentation.
  • Strong numerical accuracy and experience handling cash and POS transactions.
  • Ability to prioritise competing tasks in a fast-paced, customer-focused environment.
  • Flexible availability including evenings, weekends and peak trading periods.

Skills

Clienteling and relationship management Point-of-sale (POS) systems Inventory management and stock control Cash handling and transaction reconciliation Basic Microsoft Excel and MS Office proficiency Visual merchandising fundamentals Operational reporting and attention to detail Excellent verbal communication and interpersonal skills

Experience

Typically requires 2+ years of retail or sales-support experience, preferably with exposure to luxury or premium fashion brands and store operations.

Education

High school diploma or equivalent required; post-secondary education in business, retail management or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a collaborative, design-driven culture that balances creative heritage with commercial rigor. Employees are expected to deliver elevated client experiences, uphold premium brand standards and contribute to a fast-paced retail environment with a global perspective.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.