Coach Retail Team Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion brand renowned for its leather goods, accessories and ready-to-wear, and operates a global network of boutiques. The brand is part of Tapestry, a parent company that houses several premium lifestyle labels; retail teams at Coach are expected to combine modern luxury service with commercial discipline and strong brand presentation.
Coach in New York, NY seeks an Assistant Store Manager to lead store operations, drive sales and coach teams in a luxury retail environment.
Role & Responsibilities
- Support the Store Manager in achieving sales targets and KPIs through daily coaching, floor leadership and active selling.
- Deliver an elevated clienteling experience by cultivating relationships with high-value customers and ensuring personalised service.
- Lead visual merchandising and store presentation to maintain brand standards and execute seasonal launches and campaigns.
- Manage inventory control, stock replenishment, markdowns and loss-prevention procedures to safeguard merchandise and margins.
- Create staff schedules, approve timekeeping, assist with payroll administration and ensure adequate floor coverage during peak periods.
- Recruit, train and develop sales associates; conduct performance reviews and implement individual development plans.
- Analyse sales metrics and customer data to propose tactical actions that optimise conversion, average transaction value and retention.
- Handle customer escalations decisively and professionally to preserve brand reputation and client loyalty.
Qualifications
- Minimum 2 years of supervisory experience in retail, preferably within luxury fashion or premium accessories.
- Demonstrable track record of meeting or exceeding sales targets and managing store-level P&L drivers.
- Strong leadership and people-development skills with experience coaching teams in a customer-centric environment.
- Solid knowledge of visual merchandising principles and stock management procedures.
- Valid authorization to work in the country of employment.
Skills
Experience
Typically requires at least 2 years in a retail supervisory role, with preference for candidates who have worked in luxury or premium fashion environments and who have hands-on experience with high-ticket client service and store operations.
Education
High school diploma or equivalent required; bachelor’s degree in business, retail management or fashion is preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach combines contemporary American design with heritage craftsmanship and places high emphasis on client experience, visual standards and commercial performance. The retail culture is collaborative and development-focused, with structured training and clear career pathways for high performers within the Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Assistant Retail Manager», «Deputy Store Manager», «Store Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.