Coach Retail Team Supervisor

Location
Employment Full-Time
Seniority Supervisor
Posted ✦ Today
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Coach in New York, NY seeks an Assistant Store Manager to lead store operations, drive sales and coach teams in a luxury retail environment.

Overview

Coach is an American luxury fashion brand renowned for its leather goods, accessories and ready-to-wear, and operates a global network of boutiques. The brand is part of Tapestry, a parent company that houses several premium lifestyle labels; retail teams at Coach are expected to combine modern luxury service with commercial discipline and strong brand presentation.

Role & Responsibilities

  • Support the Store Manager in achieving sales targets and KPIs through daily coaching, floor leadership and active selling.
  • Deliver an elevated clienteling experience by cultivating relationships with high-value customers and ensuring personalised service.
  • Lead visual merchandising and store presentation to maintain brand standards and execute seasonal launches and campaigns.
  • Manage inventory control, stock replenishment, markdowns and loss-prevention procedures to safeguard merchandise and margins.
  • Create staff schedules, approve timekeeping, assist with payroll administration and ensure adequate floor coverage during peak periods.
  • Recruit, train and develop sales associates; conduct performance reviews and implement individual development plans.
  • Analyse sales metrics and customer data to propose tactical actions that optimise conversion, average transaction value and retention.
  • Handle customer escalations decisively and professionally to preserve brand reputation and client loyalty.

Qualifications

  • Minimum 2 years of supervisory experience in retail, preferably within luxury fashion or premium accessories.
  • Demonstrable track record of meeting or exceeding sales targets and managing store-level P&L drivers.
  • Strong leadership and people-development skills with experience coaching teams in a customer-centric environment.
  • Solid knowledge of visual merchandising principles and stock management procedures.
  • Valid authorization to work in the country of employment.

Skills

Clienteling and relationship management Visual merchandising implementation Inventory control and stock reconciliation Cash handling and POS operations Sales analysis and KPI tracking Team leadership, coaching and performance management Conflict resolution and customer escalation handling Scheduling and timekeeping

Experience

Typically requires at least 2 years in a retail supervisory role, with preference for candidates who have worked in luxury or premium fashion environments and who have hands-on experience with high-ticket client service and store operations.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management or fashion is preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach combines contemporary American design with heritage craftsmanship and places high emphasis on client experience, visual standards and commercial performance. The retail culture is collaborative and development-focused, with structured training and clear career pathways for high performers within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.