Coach Retail Team Manager

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Seniority Manager
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Coach — Assistant Store Manager in New York. Lead sales, operations and team development for a high‑end boutique.

Overview

Coach is a premium American leather‑goods house and lifestyle brand, operating globally across luxury retail and wholesale channels. As part of the Tapestry group, Coach combines contemporary design with heritage craftsmanship and a client‑centric retail model, offering career opportunities across store operations, merchandising and corporate functions.

Role & Responsibilities

  • Support the store manager in achieving sales targets and KPIs through active selling, performance tracking and execution of merchandising standards.
  • Lead, coach and develop store associates to deliver elevated client experiences and drive clienteling initiatives and repeat business.
  • Manage daily store operations including inventory control, receiving, stock replenishment, visual merchandising and loss‑prevention procedures.
  • Ensure operational compliance with brand standards, point‑of‑sale procedures, cash handling and health & safety policies.
  • Contribute to local marketing and outreach activities, client events and VIP servicing to grow the store’s client base and loyalty.

Qualifications

  • Proven retail leadership experience, preferably 2+ years in a supervisory or assistant manager role within premium or luxury fashion.
  • Demonstrable track record of meeting sales targets and managing team performance.
  • Strong interpersonal skills with a focus on coaching, talent development and client relationship management.
  • Flexible availability including weekends and holidays; willingness to work retail hours and shifts.

Skills

Clienteling and relationship management Team leadership and coaching Visual merchandising standards Inventory management and loss prevention Sales planning and KPI analysis Point‑of‑sale (POS) operations Strong communication and conflict resolution Microsoft Excel and basic retail reporting

Experience

Typically requires a minimum of 2 years of supervisory experience in retail, ideally within a luxury or premium fashion environment; demonstrated success in sales leadership and staff development is preferred.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or related field preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach emphasizes craftsmanship, modern luxury and a client‑first retail philosophy. As part of the Tapestry family, the brand fosters a fast‑paced, team‑oriented retail environment where individual development, visual excellence and commercial rigor are equally prized.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.