Coach Retail Team Lead

Location
Seniority Manager
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Coach seeks an Assistant Store Manager in New York, USA to lead sales, coach teams and deliver exemplary luxury client service.

Overview

Coach is an American luxury fashion house renowned for its leather goods, accessories and contemporary ready-to-wear. The brand is part of Tapestry, Inc., a global house of luxury lifestyle brands, and is recognised for combining modern design with artisanal craftsmanship and a customer-centric retail network.

Role & Responsibilities

  • Support the Store Manager in driving sales performance and achieving store KPIs through coaching, execution and hands-on leadership.
  • Lead, motivate and develop a team of sales associates to deliver exceptional, personalised client service and sustained clienteling activity.
  • Manage daily store operations including opening/closing procedures, cash handling, POS reconciliation and adherence to loss-prevention protocols.
  • Own visual merchandising standards and in-store presentation, partnering with visual teams to execute floor sets and seasonal campaigns.
  • Oversee inventory controls, stock replenishment and cycle counts to maintain inventory accuracy and reduce shrink.
  • Create staff schedules, approve timekeeping, and assist with payroll administration while ensuring adequate floor coverage during peak periods.
  • Deliver training on product knowledge, selling techniques and service standards; conduct performance reviews and corrective actions as required.
  • Enforce brand policies, health & safety regulations and corporate compliance standards in the retail environment.

Qualifications

  • Demonstrable supervisory experience in a retail environment; luxury fashion or premium retail experience preferred.
  • Proven track record of meeting or exceeding sales targets and driving measurable team performance.
  • Strong leadership, coaching and people-development capabilities with the ability to inspire high standards of service.
  • Excellent communication and interpersonal skills; comfortable interacting with VIP and high-net-worth clients.
  • Flexible availability to work retail hours including evenings, weekends and holidays.

Skills

Team leadership and coaching Clienteling and VIP relationship management Visual merchandising execution Inventory management and stock control Point-of-sale (POS) systems and cash reconciliation KPI analysis and sales forecasting Training and performance management Loss prevention and operational compliance Microsoft Office (Excel, Outlook) and retail reporting

Experience

Minimum of 3 years of progressive retail experience with at least 1–2 years in a supervisory or assistant-manager capacity; prior experience in luxury or premium fashion retail strongly preferred.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management, fashion or related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates a client-focused, entrepreneurial retail culture that values craftsmanship, creativity and inclusive teamwork. Employees are encouraged to develop commercial acumen and leadership capability within a fast-paced, customer-centric environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.