Coach Retail Support Specialist
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a premium American leather‑goods and lifestyle brand within the Tapestry, Inc. portfolio. The brand is known for contemporary luxury, artisanal craftsmanship and a client‑centric retail model; as an employer it operates a fast‑paced, omnichannel retail network and places emphasis on personalized service, visual presentation and operational excellence.
Coach Sales Support Associate II in New York, NY — retail sales support role at Coach focusing on clienteling, POS operations and inventory management.
Role & Responsibilities
- Provide frontline support to store sales teams by managing client appointments, maintaining client records and executing clienteling activities to drive repeat business.
- Operate point‑of‑sale systems, process transactions accurately, handle cash and returns in accordance with brand policies and support store opening/closing procedures.
- Manage stockroom operations including receiving, replenishment, inventory counts and loss‑prevention procedures to ensure optimal product availability on the floor.
- Support visual merchandising standards by preparing product displays, maintaining presentation quality and assisting with window or seasonal resets under the visual merchandiser’s direction.
- Coordinate with regional retail leadership and omnichannel teams to resolve client enquiries, process special orders and facilitate seamless online‑to‑store fulfilment.
- Contribute to daily sales reporting, KPI tracking and administrative tasks such as preparing shipment paperwork and updating CRM records.
Qualifications
- Proven retail experience, preferably 1–3 years in premium or luxury fashion brands; demonstrable clienteling experience preferred.
- Strong numeracy and attention to detail with a record of accurate transaction handling and inventory control.
- Excellent interpersonal and communication skills with a customer‑first orientation and professional presentation.
- Ability to work flexible retail hours including evenings, weekends and peak seasonal periods.
- Right to work in the job location.
Skills
Experience
Typically 1–3 years of retail sales or sales support experience, ideally within a premium or luxury fashion environment; experience with clienteling and back‑of‑house retail operations is preferred.
Education
High school diploma or equivalent; post‑secondary coursework in retail management, merchandising or related discipline is advantageous.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
The workplace culture emphasizes elevated client service, meticulous visual standards and teamwork across sales and operations. Employees are expected to uphold the brand’s heritage of craftsmanship while adapting to an omnichannel retail environment that values agility and professional development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate II», «Sales Support Associate», «Client Services Associate», «Sales Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.