Coach Retail Support Coordinator
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories house known for refined leather goods and modern, accessible luxury. The brand operates globally and is part of Tapestry, Inc., a parent company that also manages multiple lifestyle and fashion maisons. Coach emphasizes craftsmanship, contemporary design, and a client-first approach across retail and wholesale channels.
Coach — Sales Support Associate III in New York. Provide retail operations and clienteling support to enhance in-store and omnichannel sales.
Role & Responsibilities
- Provide day-to-day operational support to store sales teams, enabling a seamless client experience across in-store and omnichannel touchpoints.
- Process sales transactions, special orders and returns; reconcile POS activity and assist with cash handling and deposit preparation.
- Manage inventory activities including receiving, stock replenishment, transfers, cycle counts and exception resolution.
- Maintain client records and assist with clienteling activities: appointment scheduling, follow-ups, and pre-sales research to support conversion.
- Coordinate with distribution, visual merchandising and store management to execute promotions, new-product flow and merchandising resets.
- Prepare routine operational reports and metrics for store leadership; identify trends and recommend improvements to sales operations.
- Troubleshoot front- and back-of-house systems and liaise with regional operations or IT teams to ensure minimal disruption to sales activity.
- Coach and support junior sales support staff on processes, systems and compliance with brand standards.
Qualifications
- Proven retail operations or sales-support experience, preferably within luxury or premium fashion retail.
- Strong numerical accuracy and comfort handling cash, reconciliations and basic financial procedures.
- Excellent interpersonal skills with the ability to liaise effectively between sales teams, clients and cross-functional partners.
- High attention to detail and strong organizational skills; capable of managing multiple priorities in a fast-paced environment.
- Flexible availability to support retail hours, peak periods and occasional weekend shifts.
- Demonstrated discretion and commitment to brand standards and client confidentiality.
Skills
Experience
Approximately 2+ years of progressively responsible experience in retail operations, sales support or related functions; experience in luxury or premium fashion retail strongly preferred.
Education
High school diploma or equivalent required; post-secondary education in business, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a client-centric, collaborative environment rooted in craftsmanship and contemporary design. As part of Tapestry, employees encounter a fast-paced retail culture that values professional development, brand stewardship and cross-functional teamwork across merchandising, operations and retail teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate III», «Sales Support Specialist», «Retail Operations Associate», «Client Services Associate», «Sales Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.