Coach Retail Support Coordinator

Location
Seniority Mid-Level
Posted ✦ Today
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Coach — Sales Support Associate III in New York. Provide retail operations and clienteling support to enhance in-store and omnichannel sales.

Overview

Coach is an American luxury accessories house known for refined leather goods and modern, accessible luxury. The brand operates globally and is part of Tapestry, Inc., a parent company that also manages multiple lifestyle and fashion maisons. Coach emphasizes craftsmanship, contemporary design, and a client-first approach across retail and wholesale channels.

Role & Responsibilities

  • Provide day-to-day operational support to store sales teams, enabling a seamless client experience across in-store and omnichannel touchpoints.
  • Process sales transactions, special orders and returns; reconcile POS activity and assist with cash handling and deposit preparation.
  • Manage inventory activities including receiving, stock replenishment, transfers, cycle counts and exception resolution.
  • Maintain client records and assist with clienteling activities: appointment scheduling, follow-ups, and pre-sales research to support conversion.
  • Coordinate with distribution, visual merchandising and store management to execute promotions, new-product flow and merchandising resets.
  • Prepare routine operational reports and metrics for store leadership; identify trends and recommend improvements to sales operations.
  • Troubleshoot front- and back-of-house systems and liaise with regional operations or IT teams to ensure minimal disruption to sales activity.
  • Coach and support junior sales support staff on processes, systems and compliance with brand standards.

Qualifications

  • Proven retail operations or sales-support experience, preferably within luxury or premium fashion retail.
  • Strong numerical accuracy and comfort handling cash, reconciliations and basic financial procedures.
  • Excellent interpersonal skills with the ability to liaise effectively between sales teams, clients and cross-functional partners.
  • High attention to detail and strong organizational skills; capable of managing multiple priorities in a fast-paced environment.
  • Flexible availability to support retail hours, peak periods and occasional weekend shifts.
  • Demonstrated discretion and commitment to brand standards and client confidentiality.

Skills

Point-of-Sale (POS) systems Inventory management and stock control Clienteling and CRM processes Order processing and returns management Microsoft Excel Omnichannel order fulfillment Operational reporting and KPI monitoring

Experience

Approximately 2+ years of progressively responsible experience in retail operations, sales support or related functions; experience in luxury or premium fashion retail strongly preferred.

Education

High school diploma or equivalent required; post-secondary education in business, retail management or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates a client-centric, collaborative environment rooted in craftsmanship and contemporary design. As part of Tapestry, employees encounter a fast-paced retail culture that values professional development, brand stewardship and cross-functional teamwork across merchandising, operations and retail teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.