Coach Retail Support Associate (Temporary)
Coach seeks a Temporary Sales Support Associate in New York, NY to support store operations, client service and visual merchandising.
Overview
Coach is an American luxury fashion house renowned for leather goods, accessories and modern American design. The brand is part of Tapestry, Inc., a global house of luxury labels; its retail organization emphasizes craftsmanship, elevated client experience and omnichannel retail operations.
Role & Responsibilities
- Provide attentive, high-quality client service on the sales floor and by phone or email; support client appointments and follow-up activity.
- Assist with point-of-sale transactions, returns and cash handling while ensuring accuracy and compliance with store procedures.
- Support visual merchandising and product presentation to maintain brand standards and daily floor sets.
- Receive, unpack and process incoming stock; perform inventory replenishment and maintain orderly stockroom records.
- Perform administrative tasks including sales reporting, appointment scheduling and basic CRM data entry.
- Assist with gift services, packaging and special event support as required during peak periods.
Qualifications
- High school diploma or equivalent; further education in retail or hospitality a plus.
- Previous retail or customer-service experience, preferably within premium or luxury brands (0–2 years typical for temporary assignments).
- Strong interpersonal and communication skills with a polished, client-focused manner.
- Flexible availability including weekends, evenings and holiday periods.
- Ability to stand for extended periods and perform light lifting consistent with retail stock handling.
Skills
Experience
Entry-level to early-career retail experience, ideally including direct client interaction and familiarity with store operations; temporary assignments typically suit candidates with 0–2 years in retail or hospitality.
Education
High school diploma or equivalent.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach cultivates a client-centric, design-led retail culture that values craftsmanship and elevated service. The workplace is fast-paced and collaborative, offering frontline staff practical exposure to luxury merchandising, omnichannel operations and professional development within the Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.