Coach Retail Support Associate
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $15–21.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 28, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach, a global fashion house founded in New York in 1941 and part of the Tapestry portfolio, seeks a Sales Support Associate to drive store efficiency and deliver exceptional customer service. This role bridges front-end sales and back-office operations, requiring accuracy in POS transactions, shipment processing, and inventory management alongside warm, personalized client interactions. The ideal candidate will maintain impeccable standards in cash handling, visual merchandising, and loss prevention while embodying Coach's commitment to inclusive, courageous service.
Role & Responsibilities
- Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
- Serve as a brand ambassador internally and in the local market; support social media engagement
- Operate point-of-sale systems accurately, maintain cash wrap organization, and handle cash and media in compliance with policy
- Suggest add-on products, promote gift cards, and capture customer information where permitted
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
- Manage stock levels, replenish sales floor merchandise, and execute visual merchandising updates
- Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed
- Maintain housekeeping standards and adhere to loss prevention guidelines
Qualifications
- 1+ years of previous retail experience (cashier, stock, sales, or equivalent), preferably in a luxury retail service environment
- Current knowledge of fashion trends and competitive marketplace dynamics
- Proficiency with cash register systems and basic computer skills, including iPad, laptop, mobile POS, and internet navigation
- Familiarity with walkie-talkie operation; ability to read price and product release sheets
- Strong attention to detail and organizational capabilities
- Ability to multitask effectively in a fast-paced environment
- Excellent verbal and written communication skills
- Strong English language proficiency
- Ability to lift and carry at least 25 lbs regularly (up to 50 lbs occasionally); capability to climb, bend, kneel, and navigate sales floor and stockroom
Skills
Experience
1+ years of retail experience, including cashier, stock, or sales responsibilities, ideally within a luxury retail environment. A combination of education and relevant experience will be considered.
Education
High school diploma or equivalent preferred; no formal education requirement specified.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 15 to USD 21.75 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate», «Sales Floor Associate», «Client Support Associate», «Store Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.