Coach Retail Support Associate

About Coach

Coach is a New York–born luxury fashion house renowned for modern leather goods and accessible luxury ready-to-wear. As a member of the Tapestry portfolio, Coach combines heritage craftsmanship with contemporary design and operates within a global, multi-brand organization committed to inclusion and innovation.

Role & Responsibilities

• Deliver warm, professional client service at the cash wrap and on the sales floor; anticipate customer needs and provide personalized assistance.
• Operate point-of-sale with accuracy; manage cash/media and maintain an organized cash wrap in compliance with company policy.
• Receive, process, reconcile and organize inbound shipments and inter-store transfers; report discrepancies and maintain stockroom standards.
• Manage inventory levels and replenish the sales floor; execute visual merchandising adjustments according to guidelines.
• Support sales-floor activity by responding to customer requests, suggesting add-on products, promoting gift cards and capturing permitted customer information.
• Act as a brand ambassador in-store and within the local market, supporting social engagement and local activation as required.
• Maintain housekeeping standards and adhere to Loss Prevention procedures and safety protocols.

Qualifications

• Minimum of 1 year retail experience (cashier, stockroom, or sales), preferably in luxury retail; combinations of education and experience considered.
• Working knowledge of contemporary fashion trends and competitive marketplace activity.
• Familiarity with cash register systems and Mobile POS; comfortable using iPad, laptop and Internet-based tools.
• Strong attention to detail, organizational capacity and ability to multitask in a fast-paced environment.
• Excellent verbal communication and customer-service skills; proficiency in English.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; able to climb, bend and manoeuvre on the sales floor and in the stockroom.

Skills

Experience

At least 1 year of retail experience (cashier, stock, or sales), with preferred exposure to luxury or premium retail environments. Demonstrated track record of reliable, customer-focused performance on the sales floor and at point-of-sale.

Education

High school diploma or equivalent preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid maternity and paternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach emphasizes craftsmanship, creative expression and customer obsession within a collaborative, inclusive workplace. As part of Tapestry, the brand prioritizes diversity, professional development and a results-oriented retail culture that rewards initiative and client focus.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.