Coach Retail Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized shopping assistance
• Serve as a brand ambassador internally and in the local market; support social media engagement and brand visibility
• Operate POS systems accurately, maintain cash wrap organisation, and handle cash and media in compliance with company policy
• Suggest complementary products, promote gift cards, and capture customer information in accordance with privacy regulations
• Receive, process, and organise shipments and transfers; report discrepancies and maintain stockroom cleanliness and order
• Manage stock levels, replenish sales floor inventory, and execute visual merchandising updates
• Support sales floor activities, respond to customer requests with confidence, and collaborate with team members and management
• Maintain housekeeping standards throughout the store and adhere to Loss Prevention guidelines

Qualifications

• One or more years of previous retail experience, including cashier, stock, or sales responsibilities, preferably in a luxury retail environment
• Current knowledge of fashion trends and competitive landscape
• Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and Internet platforms
• Ability to utilise walkie-talkie systems and interpret price and product release sheets
• Strong attention to detail and exceptional organisational abilities
• Capacity to multitask efficiently in a fast-paced retail environment
• Excellent communication and customer service skills
• Physical capability to lift at least 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel, and navigate sales floor and stockroom

Skills

Experience

One or more years of retail experience, including cashier, stock, or sales roles, preferably within a luxury retail service environment. A combination of relevant education and practical experience will be considered.

Education

No specific educational requirements stated; a high school diploma or equivalent is standard for entry-level retail roles.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.