Coach Retail Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome clients with warmth and professionalism; anticipate customer needs and provide personalized assistance
• Serve as a brand ambassador internally and in the local market; support social media engagement initiatives
• Operate POS systems accurately, maintain cash wrap organization, and handle cash and media in compliance with company policy
• Suggest add-on products, promote gift cards, and capture customer information where permitted by policy
• Receive, process, organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor merchandise, and execute visual merchandising updates
• Support sales floor activities, respond to customer requests confidently, and partner with team members and management as needed
• Maintain housekeeping standards and adhere to Loss Prevention guidelines

Qualifications

• 1 or more years of previous retail experience (cashier, stock, or sales experience)
• Current knowledge of fashion trends and competitive marketplace dynamics
• Proficiency with cash register systems and basic computer skills including iPad, laptop, Mobile POS, and Internet navigation
• Ability to operate walkie talkies and read price and product release sheets accurately
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced retail environment
• Excellent communication and customer service skills
• Physical ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), and to climb, bend, kneel, and maneuver sales floor and stockroom

Skills

Experience

1 or more years of retail experience in a cashier, stock, or sales capacity, preferably within a luxury retail service environment. A combination of relevant education and practical experience will be considered.

Education

No specific formal educational requirements stated; a combination of education and retail experience is acceptable.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.