Coach Retail Support Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
• Represent Coach as a brand ambassador internally and in the local market, and support social media engagement.
• Operate the point-of-sale system accurately, keep the cash wrap organized, and handle cash and media according to policy.
• Recommend add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and keep the stockroom clean.
• Manage stock levels, replenish the sales floor, and implement visual merchandising updates.
• Support sales floor activities, respond confidently to customer requests, and work with the team or management as needed.
• Maintain housekeeping standards and follow Loss Prevention guidelines.

Qualifications

• At least 1 year of previous retail experience, such as cashiering, stock work, or sales; luxury retail service experience is preferred. A combination of education and experience will be considered.
• Current knowledge of fashion trends and marketplace competition.
• Knowledge of cash register systems and basic computer skills, including the ability to use an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to work a flexible schedule to meet business needs, including nights, weekends, peak season, high-traffic retail days, and public holidays.
• Ability to regularly lift at least 25 lbs. and occasionally up to 50 lbs.; ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Skills

Experience

At least 1 year of retail experience; luxury retail service experience preferred.

Benefits

Medical, dental, and vision insurance; 401(k); paid parental leave; commuter benefits; disability insurance; tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.