Coach Retail Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $20.50–28/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 4, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
The Retail Supervisor leads sales-floor performance, supports store operations and company initiatives, develops the team, and drives customer experience and clienteling strategies at Coach. The role is full-time and offers a base pay range of CAD 20.50–28.00 per hour.
Role & Responsibilities
- Maintains a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
- Acts as a Coach brand ambassador, embodying the brand’s values and increasing brand awareness.
- Leads the implementation of company initiatives and supports the full operation of the business.
- Maintains a growth mindset toward business and personal development initiatives.
- Builds trust, maintains integrity and fosters collaboration across the store and organization to promote a fair, positive experience and an inclusive team culture.
- Monitors and analyzes sales data, identifies trends, recommends ways to improve store performance, and implements individualized team development to enhance the overall customer experience.
- Applies strong business acumen and executes forward-planned strategies to meet leadership initiatives related to store goals and KPIs.
- Supports recruiting, interviewing, performance evaluations and high-level training as needed.
- Provides feedback and guidance to improve individual performance and holds the team accountable for individual and business goals.
- Ensures team compliance with company policies and procedures, as well as store operating procedures.
- Helps execute innovative strategies that deliver exceptional experiences for internal and external customers.
- Builds a customer-centric culture, prioritizes customer satisfaction and mentors the team on clienteling strategies to develop long-term customer relationships and meet business goals.
- Provides HR and conflict-resolution support to the team and district in the absence of the leadership team.
- Champions company resources that support a healthy work environment for internal customers.
Qualifications
- At least 1 year of equivalent experience managing a competitive retail environment at Lead Supervisor level.
- Able to bend, reach, stretch, climb and kneel, and maneuver around the sales floor and stockroom.
- Able to regularly lift, carry and move at least 25 pounds and occasionally lift and carry products, cartons, props or fixtures up to 50 pounds.
Skills
Experience
At least 1 year of equivalent experience managing a competitive retail environment at Lead Supervisor level.
Workplace
This position is based in Vaughan, Ontario, Canada, within easy reach of Toronto.
Compensation
The base compensation for this position ranges from CAD 20.50 to CAD 28 per hour.
Benefits
Medical, dental and vision insurance; 401(k); paid paternity and maternity leave; commuter benefits; disability insurance; tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Supervisor», «Sales Floor Supervisor», «Retail Team Leader», «Assistant Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.