Coach Retail Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- €30,000–38,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 17, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Retail Supervisor position in Rotterdam, Netherlands—lead sales team, drive customer experience, and manage omni-channel retail operations.
Role & Responsibilities
- Create a high-energy, service-focused environment that delivers the Coach Experience
- Model and coach selling behaviors, including team selling and servicing multiple customers
- Partner with store leadership to adapt strategies, drive category growth, and achieve financial results
- Hold team accountable for sales and key metrics; use floor supervision to drive productivity
- Lead omni-channel and virtual selling initiatives, including livestream shopping operations
- Drive clienteling and customer data acquisition in compliance with Coach standards and applicable data privacy regulations
- Serve as a trusted fashion advisor; maintain current knowledge of collections, trends, and competitive landscape
- Act as brand ambassador internally and externally; support social media engagement and market presence
- Coach and inspire the team to exceed performance standards; provide timely and actionable feedback
- Delegate, empower, and support career development; foster an inclusive and open dialogue
- Pursue continuous personal development; establish and track short- and long-term career goals
- Manage daily operational tasks to Coach standards, adapting seamlessly to evolving business needs
- Leverage technology (Mobile POS, CRM, clienteling tools) to build customer relationships and drive results
- Ensure strict adherence to retail policies, data privacy regulations, and store maintenance requirements
- Utilize retail systems and reporting tools to inform decision-making and drive performance
Qualifications
- Minimum 1 year of retail experience, preferably in luxury fashion retail, with supervisory or management experience strongly preferred
- Proven ability to lead teams and deliver measurable results in a customer-focused retail environment
- Current knowledge of fashion trends and market competition
- Proficiency with POS systems, Mobile POS, and retail reporting tools; capable of operating iPad and laptop devices
- Fluency with Microsoft Office and retail management systems
- Knowledge of omni-channel services and clienteling strategies
- Understanding of livestream shopping operations and scheduling
- Ability to thrive in a fast-paced, dynamic environment
- Strong English language proficiency
Skills
Experience
Minimum 1 year of retail experience, with supervisory or management responsibilities strongly preferred. A combination of education and equivalent experience will be considered.
Education
No specific educational qualification stated; combination of relevant experience and demonstrated competency will be evaluated.
Workplace
This position is based in Rotterdam, South Holland, Netherlands.
Compensation
The base compensation for this position ranges from EUR 30,000 to EUR 38,000 per annum.
Benefits
Inclusive and innovative working environment, internal mobility and career progression opportunities, 1 paid volunteering day per year with access to global volunteer projects, learning and development through the Ambassador Programme, regular social events, equity, inclusion and diversity initiatives including employee resource groups and regional inclusion councils, attractive employee discount, and compelling incentive programme.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Supervisor», «Store Supervisor», «Customer Experience Supervisor», «Retail Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.