- Location
- 8111 Concord Mills Blvd, Space 275 (View map)Concord, NC 28027USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an internationally recognised luxury accessories and lifestyle brand, part of the Tapestry, Inc. portfolio. Known for elevated leather goods and contemporary American design, Coach operates a global retail network and cultivates a customer-centric, brand-led retail experience.
Coach seeks a Lead Supervisor to maintain strong leadership presence on the sales floor, achieve sales targets, and deliver exceptional customer experiences at the Concord Mills location. The role combines brand ambassadorship with team management, requiring the incumbent to drive sales performance, implement company initiatives, monitor sales analytics, and support team development. Lead Supervisors report directly to store leadership and are accountable for store operations, staff training, performance evaluation, and achieving KPIs whilst fostering an inclusive and collaborative team culture.
Role & Responsibilities
- Maintain strong leadership presence on sales floor to achieve sales targets and deliver exceptional customer experiences
- Embody Coach brand values and increase brand awareness as a Brand Ambassador
- Lead implementation of Company initiatives and support full operation of the business
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Implement individualized team development to increase overall customer experience
- Execute forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs
- Support store with recruiting, interviewing, performance evaluation, and high-level training as needed
- Provide feedback and guidance to improve individual performance; hold team accountable for individual and business goals
- Enforce team compliance of Company policies, procedures, and store operational procedures
- Execute innovative strategies for exceptional customer experiences for both internal and external partners
- Create customer-centric culture that prioritizes customer satisfaction and mentor team on clienteling strategy
- Provide HR and conflict resolution support to team and district in absence of leadership team
- Champion company resources to support a healthy work environment
Qualifications
- 1+ years of equivalent experience managing competitive retail space at Lead Supervisor level or above
- Ability to lift at least 25 pounds regularly (up to 50 pounds occasionally)
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom
- Embodiment of Coach competencies: Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, and Learning on the Fly
- Demonstration of people management competencies: Strategic Agility, Developing Direct Reports, and Building Effective Teams
Skills
Experience
1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level or higher. Demonstrated success leading sales teams, achieving performance targets, and implementing retail initiatives within a fast-paced luxury or fashion environment.
Education
High school diploma or equivalent; retail management certification or equivalent training preferred.
Workplace
The successful candidate will be located in Concord, North Carolina, USA, with easy access to Charlotte.
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Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.
Culture
Coach fosters a service-led culture that balances commercial rigour with a refined customer experience. The brand emphasises personal development, mentorship and high visual standards inherent to luxury retail, within the broader Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Operations Lead», «Sales Floor Manager», «Store Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.