Coach Retail Supervisor

Location
Seniority Supervisor
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Coach — Lead Supervisor in New York, NY. Lead a luxury retail team to deliver elevated client experiences and drive store performance.

Overview

Coach is an internationally recognised luxury accessories and lifestyle brand, part of the Tapestry, Inc. portfolio. Known for elevated leather goods and contemporary American design, Coach operates a global retail network and cultivates a customer-centric, brand-led retail experience.

Role & Responsibilities

  • Lead and motivate the sales team to achieve and exceed store KPIs, including sales, conversion and average transaction value.
  • Coach, develop and appraise direct reports through regular feedback, one-on-ones and structured training to elevate selling capability and product knowledge.
  • Own daily store operations: opening/closing procedures, cash reconciliation, visual merchandising standards, inventory control and stock replenishment.
  • Deliver an exceptional client experience by driving clienteling activities, VIP servicing and proactive outreach to build long-term relationships.
  • Manage staffing and scheduling to maximise coverage and control payroll; coordinate with management on hiring and shift allocation.
  • Ensure compliance with loss-prevention procedures, health & safety policies and corporate standards for presentation and service.
  • Prepare and submit operational and sales reports; analyse performance data to identify opportunities and remedial actions.

Qualifications

  • Proven supervisory experience in retail, preferably within luxury fashion or premium lifestyle brands.
  • Demonstrable track record of meeting or exceeding sales targets and coaching teams to improved performance.
  • Excellent interpersonal and communication skills, with the ability to influence and inspire a diverse retail team.
  • Flexible availability, including weekends and holidays, and willingness to work varied retail hours.
  • Strong organisational aptitude, attention to detail and ability to prioritise in a fast-paced environment.

Skills

Team leadership and coaching Clienteling and VIP servicing Visual merchandising execution Inventory control and stock management Cash handling and reconciliation Sales performance analysis and reporting Loss prevention and operational compliance Staff scheduling and workforce optimisation

Experience

Typically 2–5 years of progressive retail experience with at least some prior supervisory or team-lead responsibility; experience in luxury or premium retail preferred.

Education

High school diploma or equivalent required; tertiary education in business, fashion, or retail management is advantageous.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach fosters a service-led culture that balances commercial rigour with a refined customer experience. The brand emphasises personal development, mentorship and high visual standards inherent to luxury retail, within the broader Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.