- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $70,000–114,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house renowned for premium leather goods and accessories. The brand is part of Tapestry, Inc., a global house of modern luxury that includes multiple heritage labels. As an employer, Coach emphasizes craftsmanship, elevated client experiences, and retail leadership across an international store network.
Coach seeks an experienced Store Manager to lead retail operations at its Orlando South location. This role demands a strategic leader who drives sales and profitability while championing a service-first culture, developing high-performing teams, and representing the Coach brand with excellence. The successful candidate will balance operational oversight—including inventory, payroll, and loss prevention—with an unwavering commitment to delivering personalized customer experiences.
Role & Responsibilities
- Lead store operations to drive sales, profitability, and productivity across all channels
- Execute strategic business plans while remaining responsive to evolving customer needs and local market trends
- Champion a service-first culture, delivering exceptional experiences through personalized clienteling and service excellence
- Resolve customer concerns with empathy, urgency, and professionalism
- Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results
- Set clear goals, provide meaningful feedback, and celebrate individual and team achievements
- Recruit, onboard, and retain top talent who reflect the values of the Coach brand
- Oversee daily operations including inventory management, payroll, and loss prevention
- Ensure visual merchandising and store presentation meet brand standards and inspire customers
- Optimize staffing and scheduling to meet business demands and deliver seamless service
- Foster a welcoming, inclusive environment where every team member feels valued and empowered
- Communicate effectively with team members, peers, and corporate partners to align on goals and initiatives
- Serve as a brand ambassador, representing Coach in the store and throughout the community
Qualifications
- 1–6 years of leadership experience in retail or service industries
- Passion for leading people and building strong, motivated teams
- Deep commitment to delivering best-in-class customer experiences that reflect Coach's heritage and values
- Strong business acumen with a focus on results and operational excellence
- Exceptional communication and interpersonal skills that foster trust and clarity
- Proficiency in Microsoft Office and retail systems including labor management, inventory, and sales reporting tools
- Knowledge of fashion trends and competition in the marketplace; curiosity about digital engagement and social media
- Collaborative spirit and ability to build strong vendor and community relationships
- Ability to work in a fast-paced environment and flexible schedule including nights, weekends, and holidays
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver sales floor and stockroom
Skills
Experience
1–6 years of leadership experience in retail or service industries; a combination of education and experience will be considered. Luxury or fashion background is preferred.
Education
High school diploma or equivalent; bachelor's degree preferred but not required.
Compensation
The base compensation for this position ranges from USD 70,000 to USD 114,000 per annum.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a customer-centric, design-led environment that values craftsmanship and commercial rigor. The workplace culture balances creative energy with disciplined retail execution, offering development pathways for high-potential retail leaders within the Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Store Director», «Boutique Manager», «Sales Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.