Coach Retail Store Manager

Location
Seniority Manager
Posted ✦ Today
Apply ⟼

Coach Store Manager in New York — lead retail operations, sales and team development for Coach's New York store.

Overview

Coach is an American luxury fashion house renowned for premium leather goods and accessories. The brand is part of Tapestry, Inc., a global house of modern luxury that includes multiple heritage labels. As an employer, Coach emphasizes craftsmanship, elevated client experiences, and retail leadership across an international store network.

Role & Responsibilities

  • Lead all store operations to achieve sales, profitability and customer experience targets, including opening/closing procedures and adherence to brand standards.
  • Manage and develop a high-performing sales team through coaching, performance feedback, goal setting and career development.
  • Own P&L responsibility at the store level: drive sales, control expenses, manage inventory and execute merchandising strategies to maximize margin.
  • Implement and refine clienteling practices to deepen customer relationships and increase repeat business and conversion.
  • Ensure flawless visual merchandising and presentation consistent with brand directives, seasonal launches and local events.
  • Oversee inventory accuracy, loss prevention initiatives and stock replenishment in coordination with regional supply chain.
  • Execute recruitment, scheduling and labor planning to meet traffic patterns while maintaining service standards.
  • Collaborate with regional leadership on local marketing, VIP client events and community initiatives to strengthen brand presence.

Qualifications

  • Proven track record of retail management, preferably within luxury, premium fashion or leather goods.
  • Demonstrated ability to meet and exceed sales and financial targets, with experience managing store-level P&L.
  • Strong leadership skills with experience recruiting, coaching and developing retail sales teams.
  • Excellent client-facing skills and a commitment to delivering a differentiated luxury customer experience.
  • Ability to analyze sales trends and KPIs to inform commercial decisions and operational improvements.

Skills

Retail operations P&L management Clienteling Visual merchandising Inventory control Loss prevention Team leadership and coaching Sales forecasting and KPI analysis Recruitment and staff development Customer service excellence

Experience

Typically requires several years of progressive retail experience with at least 2–4 years in a management or supervisory role; prior experience in luxury or premium-brand retail is highly preferred.

Education

High school diploma or equivalent required; tertiary education in business, retail management or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a customer-centric, design-led environment that values craftsmanship and commercial rigor. The workplace culture balances creative energy with disciplined retail execution, offering development pathways for high-potential retail leaders within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.