Coach Retail Store Manager
- Location
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 30, 2026
About Coach
Coach is a design-led American fashion house renowned for its leather goods and accessible luxury. As part of the Tapestry portfolio, Coach combines contemporary American style with craft-led product and a focus on consumer-centric retail. The brand emphasises an inclusive workplace, opportunities for internal mobility, and development pathways for retail leaders within a global network of maisons.
Coach is hiring a Store Manager at Manchester Airport, UK — lead store performance and customer experience for Coach's Manchester Airport boutique.
Role & Responsibilities
- Lead store performance by driving sales, profitability and productivity across all channels.
- Develop and execute local business plans responsive to customer needs and market trends.
- Champion a service-first culture through personalised clienteling and high standards of customer care.
- Recruit, onboard, coach and retain a diverse, high-performing retail team.
- Set clear goals, deliver regular feedback and celebrate individual and team achievements.
- Oversee daily store operations including inventory control, payroll, loss prevention and cash handling.
- Ensure visual merchandising and store presentation align with brand standards and inspire purchase.
- Optimise staffing and scheduling to meet business demand and maintain service continuity.
- Resolve customer concerns with empathy, urgency and professionalism.
- Act as a brand ambassador in-store and within the local community, fostering vendor and community relationships.
Qualifications
- 1–6 years of leadership experience in retail or service industries; experience in luxury/fashion is an asset.
- Proven ability to lead, motivate and develop teams through coaching and performance management.
- Demonstrable track record of delivering customer-focused retail results and driving commercial targets.
- Strong business acumen with experience in inventory control, payroll oversight and loss prevention.
- Excellent communication and interpersonal skills with the ability to build trust and influence stakeholders.
- Proficiency with Microsoft Office and experience using retail systems (labour management, inventory and sales reporting).
- Knowledge of fashion trends and digital engagement; comfort using social media for brand activation.
- Willingness to work a flexible schedule including nights, weekends, peak seasons and public holidays.
Skills
Experience
Between 1 and 6 years of leadership experience in retail or service industries; luxury or fashion retail experience is advantageous. A combination of relevant education and practical experience will be considered.
Education
High school diploma or equivalent required; a retail, business or hospitality qualification is desirable.
Workplace
This position is based in Manchester, England, UK.
Benefits
Inclusive working environment; internal mobility and career progression; 1 paid volunteering day per year; learning & development via Ambassador Programme; regular social events; employee resource groups and regional inclusion councils; employee discount; incentive programme.
Culture
Coach blends craft-led design with an inclusive, consumer-focused retail culture. The workplace emphasises development, collaboration and community engagement, offering clear progression paths and programmes to support learning and diversity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Boutique Manager», «Retail Operations Manager», «Store Leader», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.