Coach Retail Specialist

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate in New York — mid-level retail role at Coach's flagship environment, focused on clienteling, sales and luxury service.

Overview

Coach is a global luxury fashion house known for its leather goods and accessories. As part of Tapestry, Inc., Coach combines American heritage craftsmanship with contemporary design, operating flagship stores and concessions in major luxury markets worldwide. The brand emphasizes product quality, client service, and a retail environment that reflects its premium positioning.

Role & Responsibilities

  • Deliver exceptional, personalized client experiences to drive footfall conversion and achieve store sales objectives.
  • Develop and maintain client relationships through proactive clienteling, follow-up outreach, and CRM activity.
  • Execute visual merchandising standards and store presentation to reflect brand aesthetics and promotional directives.
  • Operate POS and complete sales transactions, returns, and exchanges accurately while adhering to cash-handling and loss-prevention procedures.
  • Support inventory control, stock replenishment, and receiving processes to ensure product availability and showroom readiness.
  • Mentor and coach junior team members on product knowledge, selling techniques, and brand service standards.
  • Contribute to store operational tasks including opening/closing procedures, reporting, and adherence to corporate policies.

Qualifications

  • Proven retail sales experience, preferably within the luxury or premium fashion segment.
  • Demonstrated ability to build rapport and sustain high-value client relationships.
  • Strong numeracy and attention to detail for transaction handling and inventory tasks.
  • Excellent verbal communication and interpersonal skills; polished presentation appropriate for a luxury environment.
  • Flexible availability, including evenings, weekends and peak retail periods; legally authorized to work in the hiring country.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems CRM usage and client database management Cash handling and loss-prevention procedures Inventory management Upselling and cross-selling techniques Product knowledge — leather goods and accessories

Experience

Several years of frontline retail experience, ideally 2+ years in luxury or premium-brand stores with a track record of meeting sales targets and maintaining high client service standards.

Education

High school diploma or equivalent; hospitality, fashion, or retail-related vocational training is advantageous.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach cultivates a refined retail culture centered on craftsmanship, elevated service, and commercial discipline. The workplace emphasizes client-first selling, ongoing product education, and a collaborative team environment typical of global luxury retail operations.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.