Coach Retail Services Representative
Coach in New York, NY seeks a Sales Support Associate II to support retail operations, client service and inventory management.
Overview
Coach is an American luxury fashion house renowned for leather goods, accessories and ready-to-wear. Operating globally, the brand is part of Tapestry, Inc., a portfolio of premium fashion labels. As an employer, Coach emphasizes craftsmanship, elevated client service and a retail culture that balances commercial rigour with creative brand presentation.
Role & Responsibilities
- Provide daily operational support to the retail floor and store management, ensuring seamless client interactions and transaction flow.
- Process sales transactions, returns and exchanges accurately using the point-of-sale system and maintain up-to-date client records in the CRM.
- Coordinate stock replenishment, receiving and inventory counts; investigate and resolve discrepancies in partnership with inventory control.
- Assist with visual merchandising, stock presentation and seasonal floor moves to uphold brand standards and maximize sell-through.
- Manage appointment scheduling, client communications and follow-ups to nurture relationships and drive repeat business.
- Prepare and deliver regular operational reports and sales support documentation to store leadership and regional teams.
- Support loss-prevention protocols and maintain a tidy, compliant back-of-house environment.
Qualifications
- Minimum 2 years' experience in retail sales support, customer-facing operations, or a comparable role—luxury or premium retail preferred.
- Proven competence with point-of-sale procedures, cash handling and basic inventory control.
- Excellent verbal communication and interpersonal skills with a client-centric demeanour.
- Strong organisational ability, attention to detail and capacity to prioritise competing requests in a busy store environment.
- Flexibility to work retail hours including evenings, weekends and peak seasonal periods.
Skills
Experience
Typically requires 2–4 years of retail or sales support experience, preferably within a luxury or premium brand environment, with demonstrable exposure to POS operations, stock control and client relationship management.
Education
High school diploma or equivalent required; post-secondary coursework or a degree in business, retail management or fashion merchandising preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach cultivates a polished retail culture that prizes exceptional client service, product knowledge and aesthetic consistency. Employees are expected to combine commercial drive with respect for craftsmanship and brand heritage.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.