Coach Retail Sales Support Specialist
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house known for leather goods and accessories and is part of the Tapestry group. The brand combines heritage craftsmanship with contemporary design and operates globally across retail, wholesale and digital channels.
Coach seeks a Sales Support Associate III in New York, NY to support store operations, inventory control and client services.
Role & Responsibilities
- Support daily store operations to ensure an elevated client experience and seamless sales flow.
- Assist with inventory control: receiving, labeling, stock replenishment, cycle counts and discrepancy resolution.
- Maintain visual merchandising standards and assist with seasonal floor moves and product presentation.
- Execute point-of-sale transactions, returns and exchanges accurately while following cash-handling procedures.
- Use clienteling tools to update client records, coordinate follow-ups and support appointment scheduling.
- Prepare sales and stock reports, monitor KPIs and escalate discrepancies to management.
- Coordinate with distribution and regional teams for product transfers, samples and special requests.
- Contribute to loss-prevention measures and ensure compliance with corporate operational policies.
Qualifications
- Minimum 3 years' experience in retail operations or sales support; luxury or premium fashion experience preferred.
- Proven aptitude for inventory management, merchandising and point-of-sale procedures.
- Excellent interpersonal and client-service skills with a polished, brand-aligned manner.
- Strong organizational skills, attention to detail and the ability to manage competing priorities.
- Comfortable preparing and interpreting basic sales and stock reports.
- Ability to work retail hours including weekends, holidays and peak seasonal periods.
Skills
Experience
At least three years of hands-on retail experience supporting sales operations; prior work with a luxury, premium or fashion brand is strongly preferred.
Education
High school diploma or equivalent required; additional retail, business or hospitality coursework or a college degree is advantageous.
Workplace
The role is situated in New York, New York, USA.
Culture
Coach fosters a creative, craftsmanship-driven environment that values polished client service and commercial rigor. The workplace emphasizes collaboration between store and corporate teams, a strong retail cadence, and a commitment to brand presentation and client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate», «Store Operations Associate», «Sales Operations Coordinator», «Client Services Associate», «Client Liaison Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.