Coach Retail Sales Support Specialist

Location
Seniority Mid-Level
Posted ✦ Today
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Coach seeks a Sales Support Associate III in New York, NY to support store operations, inventory control and client services.

Overview

Coach is an American luxury house known for leather goods and accessories and is part of the Tapestry group. The brand combines heritage craftsmanship with contemporary design and operates globally across retail, wholesale and digital channels.

Role & Responsibilities

  • Support daily store operations to ensure an elevated client experience and seamless sales flow.
  • Assist with inventory control: receiving, labeling, stock replenishment, cycle counts and discrepancy resolution.
  • Maintain visual merchandising standards and assist with seasonal floor moves and product presentation.
  • Execute point-of-sale transactions, returns and exchanges accurately while following cash-handling procedures.
  • Use clienteling tools to update client records, coordinate follow-ups and support appointment scheduling.
  • Prepare sales and stock reports, monitor KPIs and escalate discrepancies to management.
  • Coordinate with distribution and regional teams for product transfers, samples and special requests.
  • Contribute to loss-prevention measures and ensure compliance with corporate operational policies.

Qualifications

  • Minimum 3 years' experience in retail operations or sales support; luxury or premium fashion experience preferred.
  • Proven aptitude for inventory management, merchandising and point-of-sale procedures.
  • Excellent interpersonal and client-service skills with a polished, brand-aligned manner.
  • Strong organizational skills, attention to detail and the ability to manage competing priorities.
  • Comfortable preparing and interpreting basic sales and stock reports.
  • Ability to work retail hours including weekends, holidays and peak seasonal periods.

Skills

Clienteling Inventory control Merchandise replenishment Visual merchandising Cash handling and POS transactions Sales reporting and KPI monitoring Loss-prevention procedures Cross-functional coordination with distribution and regional teams Customer service and relationship building Team collaboration and in-store communication

Experience

At least three years of hands-on retail experience supporting sales operations; prior work with a luxury, premium or fashion brand is strongly preferred.

Education

High school diploma or equivalent required; additional retail, business or hospitality coursework or a college degree is advantageous.

Workplace

The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.

Culture

Coach fosters a creative, craftsmanship-driven environment that values polished client service and commercial rigor. The workplace emphasizes collaboration between store and corporate teams, a strong retail cadence, and a commitment to brand presentation and client relationships.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.