Coach Retail Sales Support

About Coach

Coach is a New York–born luxury fashion house known for contemporary leather goods and ready-to-wear. As a member of the Tapestry portfolio, Coach combines modern design with craftsmanship and operates within a global, multi-brand organization that prioritizes inclusion, retail excellence, and career development across stores and corporate functions.

Role & Responsibilities

• Welcome clients with warmth and professional service; anticipate needs and provide personalized assistance on the sales floor and at the cash wrap.
• Operate point-of-sale systems accurately, maintain cash wrap organisation, and handle payments and media in compliance with company policy.
• Receive, process and organise incoming shipments and transfers; report inventory discrepancies and maintain a clean, efficient stockroom.
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates to maintain brand standards.
• Suggest add-on products and promote gift cards while capturing permitted customer information to support CRM and sales targets.
• Serve as a brand ambassador in-store and in the local market, supporting social media engagement when required.
• Support loss-prevention procedures and maintain housekeeping standards across the sales floor.
• Provide flexible coverage for nights, weekends, peak seasons and high-traffic retail days; lift regularly up to 25 lbs (occasionally up to 50 lbs) and manoeuvre throughout the store.

Qualifications

• Minimum of 1 year retail experience (cashier, stock, or sales experience); luxury retail experience preferred.
• Working knowledge of current fashion trends and competitive marketplace activity.
• Familiarity with cash register systems and Mobile POS; competency using iPad, laptop and internet-based tools.
• Ability to read price and product release sheets and to use store communication devices such as walkie talkies.
• Strong attention to detail, organisational skills and the ability to multitask in a fast-paced environment.
• Excellent verbal communication and customer service skills.
• Willingness to work a flexible schedule including nights, weekends, public holidays and peak retail periods.
• Ability to lift and carry up to 25 lbs regularly and up to 50 lbs occasionally; climb, bend and kneel as required.

Skills

Experience

At least 1 year of retail experience working as a cashier, stock associate, or sales associate; prior experience in a luxury retail environment is preferred.

Education

High school diploma or equivalent preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach operates within the Tapestry group and blends modern American design with a strong retail ethos. The workplace emphasises inclusion, collaboration, and creative problem-solving while maintaining high standards of customer experience and operational discipline.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.